Water Damage Restoration in Henrico, VA

Henrico, VA (May 8, 2025) – A multi-vehicle crash was reported Wednesday in Henrico County at the intersection of Virginia Ave and Brook Rd, prompting an emergency response from local fire and medical crews. The incident occurred during the day, and first responders worked quickly to secure the scene and assess those involved.

Engine-321 from the local fire department arrived to find multiple vehicles involved in the collision. Medic-311 was also dispatched and began evaluating occupants for injuries. According to initial reports, at least one person was classified as a "green patient," indicating minor injuries. Fortunately, no serious or life-threatening injuries were immediately reported.

The intersection was partially blocked as crews assessed the scene, assisted those involved, and coordinated the removal of damaged vehicles. Motorists in the area were urged to proceed with caution and expect minor delays during the response and cleanup operations.

At this time, the cause of the crash remains under investigation. Law enforcement officers worked to gather statements and document the incident as part of their standard protocol.

We are thankful no major injuries occurred and extend well wishes to those impacted by the crash.

Intersection Collisions in Virginia

Intersections like Virginia Ave and Brook Rd in Henrico County are frequent sites of multi-vehicle accidents, especially during periods of high traffic volume or driver inattention. Crashes in these areas often occur when one driver fails to yield, misjudges the flow of oncoming traffic, or attempts an unsafe turn.

Even when injuries are initially considered minor—as with the "green patient" in this case—individuals involved may still experience lingering effects such as whiplash, muscle strain, or post-crash anxiety. It's important for those involved in any vehicle collision to receive thorough medical evaluations and monitor symptoms in the hours and days that follow.

Henrico County emergency services, including Engine-321 and Medic-311, are equipped to handle both minor and severe roadway incidents. Their quick response ensures the safety of crash victims and helps prevent secondary collisions in high-risk areas.

Drivers navigating intersections in the region are encouraged to remain attentive, obey all traffic signals, and yield appropriately. Many multi-vehicle crashes occur within seconds of a miscalculation, making caution and awareness critical tools for prevention.

If you or someone close to you was hurt in a vehicle accident—even one labeled minor—seeking medical and legal guidance is a wise step. Local Accident Reports is here to connect victims with the right support resources, from injury care to insurance navigation. Don’t delay—contact us today for help moving forward after a crash.

HENRICO COUNTY, Va. (WRIC) — It’s a story you have to see to believe. Carletta Andrews said she’s traumatized after a snake fell from the ceiling of a Mexican restaurant in Henrico County and into her margarita.

It happened at the Patron Mexican Restaurant and Cantina in Sandston in the evening of April 16. In an exclusive interview with 8News Anchor Autumn Childress, Andrews shared that she and her husband had just finished their food when she felt something on her forehead.

“I leaned in to take a sip and I noticed something hit me in the forehead and I looked at my husband like what was that,” Andrews said. “When I turned around, I saw the snake in my margarita.”

The rest is sort of a blur for Andrews. She recalls restaurant workers trying to remove the baby snake with a stick, but she said another customer grabbed it and released it outside.

“I kept saying please don’t let it go in my purse,” she said. “I left shaking, I was traumatized.”

Andrews said the restaurant offered to move her to a booth, but she just wanted to leave quickly.

Still in shock, she posted the photo of the snake and a recount of what happened on social media, and the comments ranged from shock, to disbelief, and even some denial.

One commenter wrote, “The way my soul would have left my body.”

Another person wrote, “Girl, they would’ve been taking me to the King.”

Andrews said she and others are surprised that she handled the situation so well, but that she still wants answers.

8News reached out to the owner of the restaurant, who said he was aware of the situation. He said that the snake likely got into the restaurant through the air conditioning unit. Childress asked what precautions were now in place to prevent this from happening to another customer, to which he said, “nothing.”

8News also reached out to the Virginia Department of Health to access previous inspections.

Records show inspectors found several violations during a routine inspection in December 2024 including mold, broken handles, missing ceiling tile in the dish room, cracked floor tiles throughout the kitchen and leaky ceiling tiles.

Records show these violations were corrected during the follow-up inspection six days later.

Andrews said precautions or not, she hopes something can be done to prevent another person from leaving scarred.

“If that was the baby — I fear…. is the mom there?”

HENRICO COUNTY, Va. — The federal government has taken recent enforcement action against a Henrico County nursing home after an investigation found the facility caused harm to a resident who suffered a fracture due to a fall. That investigation came just weeks after a separate inspection resulted in findings that regulators said caused them to suspend Medicare and Medicaid payments to the facility.

The nursing home is Westport Rehabilitation and Nursing Center, a for-profit facility operated by Medical Facilities of America, according to Virginia Department of Health (VDH). The federal government gives the facility a 1-out-of-5 star rating for its staffing levels and inspection performance.

Complaints related to care, conditions

Beginning in December of 2023, Steve Lambert, whose brother had just been admitted to Westport, submitted complaints about the facility to VDH, the state agency that regulates and licenses nursing homes.

In his complaints, Lambert alleged concerns about the care his brother Winfred received and unclean conditions in his room. He showed pictures of what appeared to be dead skin cells covering Winfred's bed.

"It really bothered me. Based on hearing one of the staff saying, ‘We just don't have enough help to do everything that they ask of us.’ So given that that came directly from their staff, that really raised concern," he said.

CBS 6 first reported Lambert's story in August of last year, as it took the understaffed and overwhelmed health department eight months to begin investigating his complaints.

“They initiated the investigation the day after your story aired," Lambert said.

But since then, Lambert has received a series of letters from VDH with conflicting information as to whether his allegations were substantiated. After going back and forth with VDH several times, Lambert said his complaints were eventually re-investigated during a standard inspection that took place in November 2024.

According to that inspection report, Lambert's allegations were substantiated through deficiencies, but he said there are no documented findings that seem to pertain to Winfred's direct experience. He said he's still waiting for VDH to explain how his claims were apparently validated.

“It's not clear. Again, this just says, ‘noncompliance was identified, and deficiencies were addressed,' Lambert said while showing CBS 6's the letters from VDH. "I don't know which of the two [complaints], or even both were substantiated, so this letter is confusing.”

State inspections lead to enforcement actions

Here's what the 196-page report did find.

According to the November inspection report, which surveyed a sample of 69 residents and included investigations of 21 complaints, Westport:

Investigators reported that a resident said he was "left in his feces for five hours," was told to "shut up" by a nurse "because staff were working short," and that if "he wanted to stay alive, then he would need to be quiet."

Inspectors found that Westport violated quality of care standards by failing to provide appropriate care and services for catheter care, colostomy care, and parenteral fluids care, failed to give medications per the doctor's orders for several residents, and made too many medication errors.

Additionally, the investigation cited the facility for failing to keep respiratory equipment clean, failing to recommend an increase in depression medication for a resident with "death wishes," and recorded an inaccurate federally required assessment of resident's capabilities and health needs. That kind of assessment is typically used to determine Medicare reimbursements and to monitor care plans.

“Why is this facility still operating? I mean, I recall that there were over 100 pages of violations. I can't imagine a facility with that many violations," Lambert said after reviewing the inspection report. “It's scary to imagine what these people are going through."

Then just a couple weeks later in December 2024, VDH initiated another investigation of Westport for a complaint.

This time, inspectors faulted Westport for causing "actual harm" to a resident, which is a high-level violation. They said staff incorrectly used a Hoyer lift, causing a resident to fall out of it and fracture her pelvis. The investigation also cited the facility for failing to have competent nursing staff by allowing an untrained nursing assistant to operate the lift.

As a result of the findings, the federal regulator of nursing homes, which is the Centers for Medicare and Medicaid Services (CMS), imposed a $13,575 fine on the facility.

Additionally, CMS said certain deficiencies identified in the November inspection triggered a mandatory enforcement action to deny Medicare and Medicaid payments to Westport for all new admissions. The suspension was imposed on February 21, and as of last week, CMS said denial of payments was still in effect because Westport remained out of compliance.

Across the industry, Medicaid and Medicare are typically the primary providers of coverage for most nursing home residents.

"Facilities are given every opportunity to come back into compliance with all federal requirements to be certified as a Medicare and Medicaid provider. However, if a facility continues to remain out of compliance, CMS can issue a notice of involuntary termination which means that the CMS agreement has with the facility to pay for services furnished to Medicare and Medicaid beneficiaries would end," a CMS spokesperson said.

CBS 6 requested a response from Westport regarding the inspection reports and enforcement actions, and spokesperson Mindie Barnett said, “While an equipment failure led to a citation, the facility self-identified the issue and corrected the problem prior to the survey. All doctors, physician assistants, nurses, therapists, leadership and others within our community are committed to Resident health safety and welfare, as always.”

Lambert said he was happy to see action being taken, calling it "long overdue," but said he still wants to see the state oversight system improved across the commonwealth.

“If those who are charged with care and protection don't do their job, and many of these people don't have advocates who can be personally involved, then who's going to protect them? Who's going to protect them?” Lambert said.

This is a developing story. Email the CBS 6 Newsroom if you have additional information to share.

????: CONNECT WITH US

Blue Sky| Facebook| Instagram| X| Threads| TikTok| YouTube

HENRICO COUNTY, Va. (WRIC) — On Tuesday, April 8, Henrico County’s Board of Supervisors approved a zoning change to bring a new detox center to the Varina district.

County leaders told 8News that, across the Commonwealth, Henrico faced the fourth-largest impact of the widespread opioid epidemic that’s plagued the United States for more than a decade.

“The opioid epidemic drove up our jail population massively,” Deputy Henrico County Public Safety Manager Michael Feinmel told 8News. “Fatal overdoses were off the charts.”

Leaders first considered building a third jail to help make room — but Feinmel said they quickly realized incarceration wasn’t the best solution, especially for people battling substance abuse.

Instead, the county collaborated with Pyramid Healthcare. Together, the agencies came up with a new plan: recovery.

“People can come in and stay for a period of time up to about 35 days, if there’s profound substance use,” Feinmel said.

At Tuesday’s Henrico Board of Supervisors meeting, the board approved a zoning change that would allow a plot of agricultural space along Nine Mile Road — where the county’s Glen Echo Elementary School once stood — to transition into office space and make room for a new detox center.

“Every conversation I had, someone’s always said, ‘Oh, yeah, we see the need — this is a profound need, this is a really good thing for our community,'” Feinmel said when asked about conversations with members of the community and nearby neighbors.

This plan means there will be 60 new inpatient beds in Eastern Henrico.

Feinmel explained that Medicaid represents the primary business model, but the facility is not going to turn anyone away. They’re focused on long-term impact — even after a patient’s 35 days are technically up.

“Pyramid [Healthcare] is going to work with them to develop a release plan, so there are those supports in the community,” Feinmel said. “So someone’s not walking out after 35 days and not having anybody to lean back on, not having help there. So treatment is going to be ongoing.”

The county confirmed there will be a groundbreaking for the facility within the next month. The center should be up and running by the summer of 2026.

HENRICO COUNTY, Va. — One adult was transported to an area hospital with minor injuries and two dogs are receiving veterinary care following a house fire in the 5400 block of Seminary Avenue this morning, according to Henrico Fire.

Henrico Fire was dispatched at 7:22 a.m. for reports of a structure fire at a single-family residence. The first units were on the scene at 7:26 and observed heavy fire from the front of the home and the roof. Crews immediately initiated their response.

One adult was home and asleep when the blaze began and said they were alerted to the fire by their smoke detector. They exited the home before firefighters arrived and were transported to an area hospital for mild smoke inhalation. Two other residents weren’t home at the time of the fire.

Two dogs were also in the home when the fire broke out. Both were unresponsive when Henrico Fire arrived but were quickly revived after EMTs administered oxygen. Both were transported by Henrico Animal Protection to an area veterinarian for treatment.

The situation was marked under control at 7:50 a.m.

Henrico Fire Marshal Scott Sutton said this morning’s fire underscores the importance of working smoke alarms.

“What we had today was a situation where a smoke alarm provided a resident with an opportunity to exit a burning structure before it was too late," Sutton said. "We encourage everyone to test their smoke detectors regularly and place at least one on each level of their home.”

The Fire Marshal’s Office is investigating the cause of the blaze.

This is a developing story. Email the CBS 6 Newsroom if you have additional information to share.

????: CONNECT WITH US

Copyright 2025 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.