Ryan Penny
Owner
On every significant loss. Writes the Xactimate scope, calls the adjuster, holds the MI Builder License (#2101187907) for the rebuild.
Last updated:
Walker, MI · Family-owned since 1981
The people who answer the phone are the people who do the work.
Two generations, one license, one number. My father started Disaster Response in 1981. I took it over in 2016. The crew that pulls into your driveway is the crew that finishes the job.
Our story
Forty-five years and counting
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1981
Matt Penny opens the doors
One truck, one phone line, and a rule that the owner picks up after midnight.
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2016
Second generation takes over
Ryan Penny steps in as owner. Adds Phoenix LGR drying equipment and IICRC certification at the firm level. Same rule about the phone after midnight.
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Today
52 cities across West Michigan
Same family, same shop in Walker. Most calls reach a tech inside 60 minutes from our front door at 3707 Northridge Dr NW.
No subcontractors, no dispatch center
Meet the crew
When you call, you get one of these four. Every job, every time.
Steve
Lead technician · water
IICRC Water Damage Restoration Technician (WRT). Owns moisture mapping and structural drying on every water job.
Shawn
Lead technician · fire and odor
Trained on the IICRC S700 fire and smoke standard. Runs hydroxyl, ozone, and contents cleaning on every fire job.
Rigoberto
Lead technician · mold
Applied Microbial Remediation Technician (AMRT). Trained on CIRS-sensitive cleaning protocols for households with autoimmune residents.
Certifications and partners
What backs the work
IICRC certified firm
Our crew follows the IICRC S500 (water), S520 (mold), and S700 (fire and smoke) standards. These are the same documents your insurance adjuster references when scoping a claim.
MI Builder
License #2101187907
A full Michigan Residential Builder's License lets us rebuild what we tear out. One contract, one crew, no second contractor for the drywall and paint.
BBB A+
Accredited since 2017
Better Business Bureau A+ rating since the year after Ryan took over. No unresolved complaints in the eight years since.
Partner
Lisa at Well Abode
For households with environmental sensitivities, CIRS, or other Building Biology concerns, we partner with Lisa at Well Abode. She does the testing, we do the remediation, you don't get caught between two specialists.
Why this crew, not another
Three things that don't change
After hours, the phone rings to Ryan's cell. There is no answering service in front of the line. Ever.
We bill State Farm, Allstate, Farmers, Liberty Mutual, USAA, Nationwide, Travelers, Auto-Owners and Progressive directly. You sign the work authorization. We handle the rest.
Mitigation and rebuild under the same MI Builder License. The tech who pulled your wet drywall is the same tech who hangs the new sheet.