Family-owned since 1981. IICRC certified. You'll work with Ryan, Steve & Shawn — not strangers, not a call center — from first response to final walkthrough.
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Approved Direct Billing For: State Farm, Allstate, Farmers & All Major Carriers*
*Mold remediation is situational and depends on policy limits; coverage is not guaranteed.
Not ready to call? Fill out this form and our team will reach out within the hour during business hours, or first thing in the morning for after-hours submissions.
Certified, Accredited & Equipped
We Bill These Carriers Directly — You Don't Fight the Paperwork
One company, start to finish. No handoffs. We mitigate and reconstruct.
Immediate extraction, structural drying, and dehumidification. We stop secondary damage fast.
Learn MoreSoot removal, odor neutralization, and complete property rebuilds after a fire disaster.
Learn MoreSafe, IICRC-certified containment and removal of harmful mold to protect your family's health.
Learn MoreCategory 3 biohazard remediation. Safe extraction and deep sanitization of contaminated areas.
Learn MoreWhen disaster hits, you don't get a call center or a stranger. You get our core team — Ryan, Steve, Shawn & Rigoberto — handling your job from first response to final walkthrough.
Second-generation family business since 1981. Ryan's father built this company from the ground up. Ryan took over in 2016 and built a tight team of trained, IICRC-certified technicians. No franchise. No 800 number. No corporate playbook. Just the same people, every job.
We bill your insurance directly. State Farm, Allstate, Farmers — we handle all the paperwork so you don't have to fight your insurance company alone.
IICRC certified. Michigan Builder's License #2101187907. We don't just mitigate — we reconstruct. One company, same team, start to finish. No handoffs.
Serving a 60-mile radius from Walker, MI — Grand Rapids, Holland, Muskegon, Rockford, and everything in between.
Real reviews from real families we've helped across Grand Rapids and beyond.
"Ryan Penny and Disaster Response went above and beyond. When my basement flooded, Ryan came over within an hour and assessed the situation. His crew was there the next morning and provided exceptional, reliable and expert service. I am extremely pleased. I would highly recommend Disaster Response."
"Ryan Penny is very knowledgeable and very hard working. Great crew. I called in the morning and they were at my place before noon. Very thorough, very professional. I highly recommend this company."
"Ryan and his crew were phenomenal! They helped us get back to normal as quickly as possible. Professional, on time every morning, and cleaned up behind themselves daily. I would highly recommend this company to anyone. His crew went above and beyond for us!!"
"The whole team at Disaster Response is top notch. When we had a need, they were prompt and professional to take care of everything. Couldn't be more satisfied."
"Called about a musty smell in the basement — Ryan came out the same week, found mold behind the drywall, walked us through the entire process, removed it safely, and gave tips to prevent it coming back. Super knowledgeable and easy to work with."
"After the fire in our living room I didn't know where to start. Disaster Response did an excellent job with cleanup, smoke remediation, and painting. They made an awful situation manageable. Honest, fair pricing. Very honest people."
Clear answers when you have an emergency.
Our team typically arrives within 45-60 minutes of your call anywhere in the Grand Rapids metro — no dispatch delay, no call center hold times. You'll work with Ryan, Steve, Shawn & Rigoberto throughout the entire job.
Yes. We bill State Farm, Allstate, Farmers, and all major carriers directly. We handle documentation, Xactimate estimates, and adjuster coordination on your behalf.
Yes. All technicians are IICRC certified and we carry a Michigan Builder's License for full reconstruction — not just mitigation.
Yes. We restore everything from single-family homes to commercial buildings across West Michigan.
We serve a 60-mile radius from Walker, MI — including Grand Rapids, Rockford, Holland, Muskegon, Grandville, Kentwood, Jenison, Hudsonville, Ada, and 40+ surrounding communities.
24 hours a day, 7 days a week, 365 days a year. Disasters don't take holidays and neither do we.
