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Water Damage Restoration in Durham, NC

Owning a home or business is one of the hallmarks of living the American Dream. While there are many fulfilling and positive aspects of owning property, one of the challenges that owners face is property damage. This type of damage can be caused by a range of disasters, both man-made and natural. Of all the types of property damage, water damage is among the most common.

Whether from broken pipes or heavy thunderstorms, it doesn't take a professor from Durham Technical Community College in Durham to know that water damage can be incredibly harmful to your home. Water can spread quickly throughout your property, causing damage to furniture and porous materials as it moves. In the blink of an eye, you could be looking at substantial rotting, warping, and even mold growth. That's why water damage restoration in Durham, NC is so important - to mitigate the damage to your home and help prevent it from happening in the future.

Trying to overcome flooding and other water-related disasters on your own can seem like a lost cause. But with Disaster Response by your side, you don't have to lose hope. As a local water damage clean-up company, we provide comprehensive restoration services to properties of all sizes in Durham. From the first time we assess your water damage to the time we mitigate and restore, we're here for you.

Disaster Review

What Our Clients Are Saying

Dealing with property damage can be overwhelming. You're likely concerned about a few key things:

insurance claim process
Navigating the insurance claim process

We guide you through every step, ensuring you understand the process and get the most out of your claim.

quality completion
Scheduling for a quick and quality completion

We provide a clear timeline for restoration, prioritizing both speed and quality, so you can get back to normal as soon as possible.

You might also be thinking about:

safety and health

Ensuring the safety and health of your family or employees during the restoration: Our team takes all necessary precautions to protect the safety and health of everyone involved, using the latest techniques and equipment.

assessment

Understanding the full scope of the damage and what needs to be done:We conduct a thorough assessment of the damage and provide a detailed plan of action, so you know exactly what to expect.

expenses

Knowing the costs upfront and avoiding unexpected expenses: We provide transparent pricing and a detailed estimate before any work begins, so there are no surprises along the way.

structural

Preventing future issues, such as mold growth or structural problems: We don't just fix the visible damage—we address the root causes to prevent future issues, giving you peace of mind.

Protecting

Protecting your belongings and valuables from further damage: We take extra care to safeguard your possessions during the restoration process, minimizing any further impact.

You might also be thinking
might also be thinking
Minimizing

Minimizing disruption to your daily life or business operations: We work efficiently and flexibly to reduce the disruption to your routine, allowing you to continue with your life or business as smoothly as possible.

trustworthy

Finding a trustworthy team to handle your property with care: Our experienced and highly-trained professionals treat your property as if it were their own, ensuring the highest standard of care.

Ensuring

Ensuring the job is done right the first time: We pride ourselves on doing the job right the first time, using industry-leading techniques and thorough quality checks to ensure lasting results.

updates

Receiving clear communication and updates throughout the restoration process: We keep you informed every step of the way, providing regular updates and clear communication, so you're never left in the dark.

involved

Ensuring the safety and health of your family or employees during the restoration: Our team takes all necessary precautions to protect the safety and health of everyone involved, using the latest techniques and equipment.

At Disaster Response

At Disaster Response, It's All About You

Like Bennett Place in Durham, Disaster Response has been a pillar of the community for years. As a second-generation disaster response company, we know that our work is never about us. At its most basic, it's always about you—your situation, your needs, and your satisfaction. We engineer our processes to help you quickly recover from water floods and disasters. Our total focus is on you, our valued customer. And that, in a nutshell, is what makes Disaster Response one of the most trusted and highly-rated water restoration companies in Durham.

Instead of focusing on profit, bottom lines, and yearly projections, we make you our priority. That's why we're serious about providing expert-level disaster preparedness and response services when you need them the most. Could you imagine trying to decipher misleading fine print or dealing with a pushy salesperson when you're just trying to get your life back together? That's not the Disaster Response way, and it never will be.

We don't just clean up after water leaks, floods, or other disasters; we go above and beyond by providing a consultative approach that serves you for years to come. We assist you in dealing with insurance adjusters to ensure you get the coverage you deserve without unnecessary delays. We make it a point to meticulously review every detail of your claim and work hard to make sure adjusters understand the full extent of your losses. We can also provide guidance on how and when to engage a public adjuster to bypass inefficiencies in the insurance process. At the end of the day, we strive to provide peace of mind during your difficult time and work tirelessly to get your property back to its pre-loss condition.

The Disaster Response Difference

number-one

Professional Technicians, Technology, and Processes

In fact, we'll dispatch a team of water disaster technicians to you within three minutes. We'll also advise you on what can be done to minimize the water damage in your home or business. Our water damage restoration team will use cutting-edge technology and IICRC-approved methods to restore as much of your property as possible.

number-two

Insurance Advocacy

Disaster Response works one-on-one with you and your insurance provider to expedite the claims process and get your home back to normal as soon as possible.

number-three

Satisfaction Guaranteed

We're proud of our work and stand behind every project we complete. Our goal is to exceed expectations and provide peace of mind throughout every step of your water damage restoration process. If you're not satisfied for any reason, we'll listen to your concerns and work tirelessly to rectify any issues that need addressing.

Disaster-Response Difference
Guide-Water-Damage.png

Your Guide to Water Damage Restoration in Durham, NC

Water damage restoration is a key step in remediating damage to your home, both structurally and aesthetically. Damage from water doesn't just affect the walls, floors, and ceilings in your home. It can also cause deeper issues that, when untreated, can weaken your foundation significantly and lead to long-term instability.

As if that weren't enough, water damage can present health hazards to your friends, family, and pets. Mold and bacteria can grow in damp areas after water incidents, causing allergies, respiratory problems, and even visits to Carolina Reserve of Durham in Durham for examination. Ignoring water damage can also result in irreversible harm to your belongings, including furniture, electronics, and sentimental items, leading to financial loss and emotional distress. Professional water clean-up services can repair the damage to your property, help protect valuable assets, and re-establish your home or business as a safe, healthy environment for occupants.

What Makes Our Water Damage Company in Durham, NC, Different from Others?

One of the most common questions we get at Disaster Response is, "What separates you from other water damage clean-up companies in Durham?" The first and easiest answer to that question centers around our commitment to customer service. We hold our clients in high regard because, without them, there would be no Disaster Response. As such, we work tirelessly to provide them with quality work from friendly and helpful technicians, regardless of the size of their home or business.

But that's just the start. Our clients recommend friends and family to our business because we prioritize the following:

Investing-damage

Cost

Investing in damage restoration for your home is a smart move that can help reduce long-term costs. The best part? Our services are covered by insurance companies, so there's less worry about paying out of pocket.

specialized training

Technicians

Every member of our team has years of experience, specialized training, and certifications in handling water damage. We prioritize our customers' well-being and meticulously attend to every detail to prevent any potential mold-related issues in the future. From single-family homes to

disasters happen quicker

Time

Water disasters happen quicker than you might think. One moment, you're enjoying family time at Eno River State Park in Durham. The next, you're pulling in your driveway to a flooded home. When you call our office, we'll get to work assessing the cause of your water damage and how extensive the water damage is in your home or business. From there, we'll dispatch a team of IICRC water damage restoration experts to your location.

significant investments

Tools

Disaster Response has made significant investments in cutting-edge water damage equipment, including inspection tools that enable thorough water removal. Our technicians have undergone extensive training to operate these machines and know when and when not to use them.

helping with water damage

Process

For over 40 years, we have been helping with water damage issues, refining our process along the way. We can quickly find hidden damages that others might miss and document everything for your insurance company.

Reliable Water Damage

Reliable Water Damage Restoration Network

We aren't afraid to ask for help if it means a safer, more enjoyable environment for your family or customers. In fact, we have access to a network of industry pros who are experts in a range of water damage services. To make your life a little easier, we also work with insurance professionals who assist with the claims process.

What Does Disaster Response Fix?

As an IICRC-certified water damage contractor in Durham, NC, our technicians can address several areas of your home or business that have been damaged by a water disaster.

  • Floors: It's very important to take the necessary time and steps to effectively dry your floors to prevent any potential water damage and mold growth in the future.
  • Walls: Depending on the amount of water that enters your business or home, the structural integrity of your property may be at stake. Our technicians will evaluate the situation, inspect your property, and replace materials damaged by water.
  • Rugs: If your rugs get wet during flooding or from another water disaster, they may be salvageable. We'll work hard to save all the rugs in your property.
  • Furniture: Your furniture is probably expensive and may hold a certain level of sentimental value. Instead of throwing it away or donating it to Duke Homestead in Durham, we can repair and restore it.
Disaster Response Fix

Disaster Response specializes in every kind of damage caused by rain, wind, or snowstorms. We handle water damage, mold, mildew, and more, and can be at your home or office within an hour of your call to assess the situation and put a water damage restoration plan into action.

What Tools Does Disaster Response Use for Water Damage Clean-Up?

We only use the best equipment! With our extensive experience in the Durham restoration industry, we've acquired state-of-the-art tools designed to tackle a wide range of challenges. This experience has also allowed our technicians to identify which type of equipment is best for a particular situation. Some of the most common water damage restoration tools we use include:

Infrared

Infrared Cameras

Our infrared cameras give us the ability to see moisture in walls and ceilings that is not visible to the naked eye, almost like having "X-ray" vision. This capability allows us to detect and address trapped and hidden humidity, significantly reducing the risk of mold growth.

Moisture

Moisture Meters

We use moisture meters to measure moisture levels in cellulose material. Before and after the drying process, we will conduct moisture readings in all areas of your property. If we detect moisture in an unaffected area of your building, we'll get to work quickly to dry it.

Air Movers

Air Movers

This equipment is designed to work in conjunction with our dehumidifiers. While our dehumidifiers extract moisture from the air and convert it to a liquid, our Air Mover helps to circulate this moisture in the air so that the dehumidifier can effectively remove it.

Generators

Ozone Generators

These advanced tools enable us to cleanse affected surfaces and the air in a more effective manner. Ozone Generators work by causing oxygen molecules to implode, making them a valuable deodorization tool.

Xtractor

Xtreme Xtractor

This tool is great for tackling tough moisture after water damage. It allows us to apply direct pressure to a surface, like a carpet, that has soaked up water. The pressure helps draw out the water, making it easier to remove.

Top 3 Types of Water Damage You Should Know About

Water damage can strike without warning and can wreak havoc on your property, leaving you feeling hopeless and overwhelmed. Whether it's from a burst pipe, a severe storm, or an overflowing appliance, your property needs immediate water damage clean-up in Durham, NC, to prevent further harm. Here are the top three types of water damage you should know about:

Clean Water Damage

Clean Water Damage

Clean

This type of water damage happens from a "clean" source, such as rainwater or a broken pipe in your home. It's easier to clean up than others on this list but can still cause extensive property damage when ignored.

Gray Water Damage

Gray Water Damage

Gray-Water

Gray water damage stems from appliances such as toilets without feces, washing machines, and dishwashers. Gray water sometimes contains bacteria and contaminants that can make you or your family sick.

Black Water Damage

Black Water Damage

Black-Water

The name alone indicates the severity of this type of water damage. It's caused by backed-up sewer lines, river flooding, and standing water that supports bacteria growth. Black water presents serious health hazards and needs to be handled by professional water damage contractors.

If you suspect your home or business has been damaged by one or more of the types of water above, take the following steps:

Stop the Source of Water
  • Be Safe: Turn off all electricity running through your property. Don't go near or touch any water you believe to be contaminated.
  • Stop the Source of Water: If you're able, put a stop to the water at its source. That way, you can prevent more damage.
  • Call Disaster Response: Contact our water damage company ASAP for water restoration services. Our team is available 24/7 to respond to emergencies.

Our Process for Water Damage Restoration in Durham, NC

Having a water damage restoration company by your side who knows how to remediate moisture is a key factor in getting your life back on track. At Disaster Response, we have refined our process over 40+ years of water damage clean-up experience. That way, we can provide customers with reliable, comprehensive service when they need it the most.

We utilize powerful pumps and vacuums to eliminate standing water from your property. Swift water removal is essential in minimizing damage and lowering the likelihood of mold growth. Our team is dedicated to ensuring efficient water extraction to prevent any additional complications.

After extracting water from your property, we dry and dehumidify the impacted areas. We use industrial-grade dehumidifiers and air movers to do so to eliminate moisture from walls, floors, and furniture. Proper drying helps prevent warping, swelling, and the growth of mold.

Whenever we deal with water damage, we have to address the potential contaminants and bacteria that can enter your home. We make sure to thoroughly clean and sanitize all affected areas to create a safe living environment. This involves cleaning carpets, upholstery, and personal belongings. Our technicians also use antimicrobial treatments to prevent mold and bacterial growth.

The final step in the process is the restoration of your home to its pre-damage condition. This comprehensive restoration process may encompass a range of tasks, from minor repairs such as replacing drywall and installing new carpeting to major reconstruction efforts. Rest assured that Disaster Response is fully equipped to manage all aspects of water damage restoration, from start to finish.

  • Maintenance: Have your business or home's roof, appliances, and plumbing inspected by professionals to spot early signs of wear and tear.
  • Water Alarms: If there is a flood or leak in your home, a water alarm can alert you so that you can take action immediately.
  • Drainage: Your home needs proper drainage systems in place at all times. To prevent water buildup, be sure to unclog your downspouts and gutters.
  • Cracks and Gaps: Be sure to seal up any cracks and gaps in your property's foundation to limit water from getting inside.
Disaster Response Fix

The Water Damage Company in Durham, NC, You Can Trust

When you want a great steak, you don't go to a fast-food joint and expect a filet. You go to a NanaSteak in Durham. When you need quality disaster response services from licensed professionals, you don't go to a fly-by-night shop. You contact Disaster Response.

As a local water damage clean-up business, we believe that providing clients with effective service that they can rely on in times of stress is of utmost importance. While some of our competitors prioritize profits over people, you can rest easy knowing we care about you - and that's something you can always count on when you choose our water damage company.

Whether a pipe has burst in your commercial space and your showroom is flooding, or your home has standing water from a Durham rainstorm, we're here for you 24/7. Contact our office to learn more about the Disaster Response difference or to schedule an inspection for your property today.

Contact Your Emergency Disaster Response Now!

Latest News in Durham, NC

Hazardous weather expected on Thanksgiving Day in Central NC. Here’s what to expect

Central North Carolina may be in for some hazardous weather conditions as millions across the country travel for the Thanksgiving holiday.Forecasters predict freezing temperatures and a chance of severe storms for the Triangle and surrounding areas — but no snow, ...

Central North Carolina may be in for some hazardous weather conditions as millions across the country travel for the Thanksgiving holiday.

Forecasters predict freezing temperatures and a chance of severe storms for the Triangle and surrounding areas — but no snow, The News & Observer previously reported.

Here’s what to expect on Thanksgiving, Black Friday and throughout the weekend.

A cold front is moving through the Triangle on Thursday, Nov. 28.

The front will bring cooler weather to the area and a chance for damaging winds and isolated tornadoes during the afternoon and evening, Kathleen Carroll, a meteorologist with the National Weather Service Forecast Office in Raleigh, told The N&O over the phone.

As of mid-day Wednesday, Nov. 27, the risk of damaging winds and tornadoes for Thanksgiving was marginal, Carroll said.

The storms should have moved out of the Triangle by midnight Nov. 28.

“The rest of Thursday night should be relatively dry and quiet,” Carroll said. “It will be turning cooler, though.”

Energy provider Duke Energy is monitoring the weather and has placed local crews on alert, company spokesperson Jeff Brooks told The N&O in a phone call.

“We have personnel that are on standby, ready to respond when we experience outages,” he said. “Because it is a holiday, we certainly want to make sure we have enough resources available to respond if we do see outages.”

If there are outages, crews can be relocated if needed, he said.

While there may not be as many crews doing routine work in the field, Duke has “just as many resources available” to respond to outages during the holiday.

To report an outage, go to duke-energy.com/outages, text OUT to 57801, use the Duke Energy app or call 800-POWERON (800-769-3766).

“We’ll do everything we can to restore outages as safely and quickly as possible if we encounter them on Thanksgiving or in the days of the holiday weekend,” Brooks said.

Friday, Nov. 29 is expected to be a cool, sunny, dry day, Carroll said. Black Friday shoppers and anyone else recovered from food comas should expect high temperatures around 50 degrees.

Sub-freezing temperatures are expected during the nighttime hours on Nov. 29 and Saturday, Nov. 30. High temperatures on Nov. 30 and Sunday, Dec. 1 are expected to be in the mid-40s. The low temperature the night of Dec. 1 is expected to fall to somewhere in the 20 degree range.

Monday, Dec. 2 is predicted to be even colder, with high temperatures in the 40s during the day, and nighttime temperatures around 23 degrees in Raleigh. With windchill, the feels-like temperature could be in the teens.

“We’ve been above normal for so long, it seems that, you know, this might be quite the change for folks,” Carroll said.

Carroll reminded pet owners not to leave their animals outside at night. She also encouraged students to prepare for much colder temperatures than they’ve been used to, and to bundle up for the bus stop.

Have a question about your community you’d like answered? Or maybe a tip or story idea you’d like to share? The service journalism teams at The News & Observer and The Charlotte Observer want to hear from you.

Descendants make historic return to Stagville Plantation in Durham: It's an emotional trip'

DURHAM, N.C. (WTVD) -- In an emotional journey bridging nearly two centuries, descendants of enslaved families returned to Durham's Stagville Plantation, marking 180 years since their ancestors were forced to walk 500 miles from North Carolina to Alabama.Arriving in a black tour bus, family members were visibly moved as they set foot on the grounds w...

DURHAM, N.C. (WTVD) -- In an emotional journey bridging nearly two centuries, descendants of enslaved families returned to Durham's Stagville Plantation, marking 180 years since their ancestors were forced to walk 500 miles from North Carolina to Alabama.

Arriving in a black tour bus, family members were visibly moved as they set foot on the grounds where their ancestors once worked the wheat plantations. "It is an emotional trip and there are still some things I'm gonna need to break down when I get home," shared Tamia Cannon-Henderson, one of the descendants.

The historic journey, now known by the family as 'The Trek,' began in 1844 when enslaver Paul Cameron ordered 114 enslaved people to walk from Stagville to his newly-purchased cotton plantation in western Alabama. The brutal journey involved crossing rivers on foot, with wagons and children in tow.

The reunion brought together descendants of the Jeffersons, Hargresses, and Cannon families. "I just thought it was amazing to think that people really traveled that far on foot and so many of them," remarked Henrietta Hargess-Davis, reflecting on her ancestors' journey.

Our ancestors had to go through so much.Henrietta Quick, Stagville Descendant

Duke Emeritus Professor of History Sydney Nathans, who spent 40 years researching and documenting the families' story in his book "A Mind to Stay," revealed a remarkable twist in their history. In 1875, following emancipation, the formerly enslaved farm workers purchased the very land in Alabama where they had once been forced to work.

"It's their story that I'm telling. I'm not telling my story. And I think these people are really heroes to me," Nathans said.

Genealogist Myles Caggins, who spent nearly a decade using DNA and historical records to connect modern-day descendants with their Durham ancestry, expressed amazement at the reunion. "I never imagined we could come to this kind of moment in time," he said. "We have this many family members coming to see where their ancestors were purchased; where they grew up; where they worked; and where they left from."

For many descendants, the homecoming sparked both pride and a desire to learn more about their heritage. "Our ancestors had to go through so much and it's just wonderful to be able to say that this is where we were, but this is where we are," Henrietta Quick reflected. Her sentiment was echoed by Cannon-Henderson, who expressed an eagerness to "dig deeper" into her family's history.

The Stagville descendants now live in cities and towns across the country, but their connection to the past remains strong. Much of the hundreds of acres of land their ancestors purchased in Alabama continues to be owned by their families today, serving as a lasting testament to their resilience and determination.

"The story changes from slavery to freedom. And what happens in freedom is yet another story," noted Professor Nathans, highlighting the ongoing legacy of these remarkable families.

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Durham voters approve bonds for parks, streets and sidewalks improvements

One bond will allocate $85 million toward park projects including a new aquatic center connecting trails and new play areas for Durham.DURHAM, N.C. (WTVD) -- Mark Schaffner said he's looking forward to Merrick-Moore Park where the City of Durham plans to build an "aquatic wonderland" with plans for a lazy river, water slides and a climbing wall in four years."It's really nice to be able to take them in the middle of the summer and have access to that kind of cool, like, play-in-the-water-type stuff," Schaffn...

One bond will allocate $85 million toward park projects including a new aquatic center connecting trails and new play areas for Durham.

DURHAM, N.C. (WTVD) -- Mark Schaffner said he's looking forward to Merrick-Moore Park where the City of Durham plans to build an "aquatic wonderland" with plans for a lazy river, water slides and a climbing wall in four years.

"It's really nice to be able to take them in the middle of the summer and have access to that kind of cool, like, play-in-the-water-type stuff," Schaffner said Thursday.

The project will be funded by a bond approved by Durham voters on Election Day.

The bond will allocate $85 million toward park projects including the new aquatic center at Merrick-Moore Park and a new pool, connecting trail and new play areas at Long Meadow and East End parks.

MORE | View a concept of the aquatic center (.pdf)

The other bond that was approved by Durham voters will allocate $115 million for better roads and sidewalks throughout the city.

Although the bonds mean increased property taxes, Schaffner said he voted "yes" as he thought about the future amenities as a parent of an almost 2-year-old son.

MORE | View a concept of improvements at East End and Long Meadow parks (.pdf)

"I'm glad that they're wanting to take care of the city and improve the ability to walk around and have that infrastructure to support more people," Schaffner said.

Durham Mayor Leonardo Williams said they're doing what they need to do to take care of the Bull City, although some areas of the city's parks are still closed off as of November after lead was detected in the soil in 2023.

ALSO SEE | Safety concerns remain as more Triangle parks test positive for lead

"We are going to have safer streets. We're going to have safer sidewalks. We're going to have more parks and enhance parks," Williams said.

Durham Parks and Recreation Department Director Wade Walcutt said cleaning up those five parks is still on their minds as they look to an overall future vision of better infrastructure in the city.

ALSO SEE | Latest updates and recaps of the election in NC

"The state continues to be a great partner," Walcutt said. "They're continuing to be in all of our parks and continuing to get more analysis and doing more soil samples, so the city and the community can understand what we're dealing with."

As for the park projects, Walcutt said they hope to have the upgrades at Merrick-Moore Park and Long Meadow and East End parks available to residents in 2028.

"Working again, reaching back out to the community ... doing those fine-tuning and those tweaks on it to make sure it's exactly what they want," Walcutt said. "Then, it's about developing those plans and those construction documents and starting to make things happen."

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A former Bed Bath & Beyond in Durham has been empty since 2023. What will take its place?

A furniture retailer is making an old Bed Bath & Beyond in Durham the home of its first North Carolina store.Bob’s Discount Furniture, which was founded in 1991, is the newest tenant at Patterson Place shopping center, located near Highway 15-501 and I-40. A public relations representative for Bob’s Discount Furniture declined to provide a comment on this story.With the furniture store, all of the anchor spaces at P...

A furniture retailer is making an old Bed Bath & Beyond in Durham the home of its first North Carolina store.

Bob’s Discount Furniture, which was founded in 1991, is the newest tenant at Patterson Place shopping center, located near Highway 15-501 and I-40. A public relations representative for Bob’s Discount Furniture declined to provide a comment on this story.

With the furniture store, all of the anchor spaces at Patterson Place are now leased, according to a press release from TradeMark Properties, which oversees leasing for the Durham shopping center.

“We had significant interest in this space because Patterson Place is the only power center that serves both the Durham and Chapel Hill markets,” Brian Grabowski, a senior vice president at TradeMark Properties, said in the release. “This is especially a good fit for Bob’s Discount Furniture because it will benefit from the traffic generated by the other anchor and smaller stores as well as the surrounding office, medical, and residential areas.”

The shopping center also houses The Home Depot, Kohl’s, Boot Barn, Total Wine & More, DSW, PetSmart and Panera Bread, among other retailers.

Bob’s Discount Furniture signed a 10-year lease for a 33,839-square-foot space at 3616 Witherspoon Blvd. in Durham.

The space previously housed Bed Bath & Beyond, a popular retailer that filed for Chapter 11 bankruptcy protection in 2023, The News & Observer previously reported.

At that time, Bed Bath & Beyond operated 360 stores and 120 Buy Buy Baby locations. Four Bed Bath & Beyond stores were located in the Triangle, with one each in Raleigh, Cary, Durham and Holly Springs. A fifth, at Six Forks Station in North Raleigh, was among 150 “low-producing” stores Bed Bath & Beyond said it would close a few months before the bankruptcy filing.

Bob’s Discount Furniture is expected to open in Durham in summer 2025.

Connecticut-based Bob’s Discount Furniture was founded in 1991 by Bob Kaufman.

Since then, the company has grown to nearly 190 stores across two dozen states and generates nearly $2 billion in sales each year, according to a late October news release.

Bob’s Discount Furniture sells indoor and outdoor furniture, mattresses, rugs and home decor.

Its stores include cafes offering complimentary coffee, ice cream, cookies and candy.

Have a question about your community you’d like answered? Or maybe a tip or story idea you’d like to share? The service journalism teams at The News & Observer and The Charlotte Observer want to hear from you.

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November 01, 2024 5:30 AM

Durham County chooses new leader from within after manager’s mysterious exit

Durham County didn’t look far in selecting a new county manager after the former manager’s mysterious exit last week.The Board of Commissioners voted Monday morning to promote Interim County Manager Claudia Hager to the permanent role, forgoing a nationwide search that would have handed the decision to the ...

Durham County didn’t look far in selecting a new county manager after the former manager’s mysterious exit last week.

The Board of Commissioners voted Monday morning to promote Interim County Manager Claudia Hager to the permanent role, forgoing a nationwide search that would have handed the decision to the newly elected board taking office in December.

Hager will be paid $295,000 a year, plus benefits, according to her contract, which has no specified time limit.

She has taken over in an acting capacity twice, most recently when former manager Kimberly Sowell went on leave in September.

Sowell resigned Oct. 28 after seven weeks of paid leave that county officials have refused to explain. The News & Observer has made numerous public records requests to the county since mid-September that remain unfulfilled.

Hager has worked for Durham County for about 14 years and was most recently a deputy county manager overseeing financial affairs. Her previous experience includes stints in financial management at N.C. Central University and the UNC System.

“She has tremendous experience in many areas, and she has been and will continue to be an asset to Durham County government,” Commissioner Wendy Jacobs said, declining to discuss the decision-making process further.

Commissioner Heidi Carter said the board did not conduct a nationwide search.

‘We didn’t go through an official process,” Carter said. “There was a sense that it was important for continuity to make a decision as quickly as possible.”

Hager will be sworn in during the commissioners’ next meeting, on Nov. 12, but her appointment is effective now.

“I was honored and humbled when the county commissioners asked me to consider stepping in permanently as the manager and provide some continuity of leadership,” she said Monday. “I appreciate the opportunity to serve.”

The manager oversees the county’s nearly $1 billion budget and roughly 2,200 employees.

Hager is the third manager under the current Board of Commissioners.

The board will see turnover following this week’s election. Only two board members, Jacobs and Chair Nida Allam, will remain in office.

They will be joined by Michelle Burton, Mike Lee and Stephen Valentine, the other top vote-getters in this spring’s Democratic Party primary. Carter is retiring and did not run for re-election. Nimasheena Burns and Brenda Howerton did not receive enough votes.

“We did discuss the fact that there is going to be a new board and they won’t have all hired this manager, and it still felt like it was in the best interest to go ahead and make the decision,” Carter said.

This story was originally published November 4, 2024, 10:40 AM.

The News & Observer

Mary Helen Moore covers Durham for The News & Observer. She grew up in Eastern North Carolina and attended UNC-Chapel Hill before spending several years working in newspapers in Florida. Outside of work, you might find her reading, fishing, baking, or going on walks (mainly to look at plants).

Disclaimer:

This website publishes news articles that contain copyrighted material whose use has not been specifically authorized by the copyright owner. The non-commercial use of these news articles for the purposes of local news reporting constitutes "Fair Use" of the copyrighted materials as provided for in Section 107 of the US Copyright Law.
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