24/7/365 Emergency Response Average response time under 60 minutes
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About Disaster Response by Ryan

Family-owned since 1981. Direct insurance billing. 24/7/365.

Call (616) 822-1978 — Ryan Answers

Our Story

1981
Company Founded — Matt Penny starts Disaster Response in West Michigan, establishing a legacy of personal, neighbor-to-neighbor service.
2016
Second Generation — Ryan Penny takes ownership. Bringing modern restoration technology while maintaining the family-owned values his father started.
Today
51 Cities Served — Based in Walker, MI, we dispatch local crews to 51 cities across West Michigan, maintaining an average arrival time of under 60 minutes.

Meet Your Local Crew

We don't use subcontractors or out-of-state dispatchers. When you call, you get our core team from day one.

Ryan Penny Owner & Project Lead

Personally oversees every project and insurance claim coordination.

Steve Lead Technician

IICRC Certified in Water Damage Restoration (WRT).

Shawn Lead Technician

Expert in Fire, Smoke (S700), and odor mitigation.

Rigoberto Lead Technician

CIRS & Applied Microbial Remediation (AMRT) specialist.

Certifications & Professional Network

We maintain the highest professional standards and partner with leading experts to ensure your home is safe.

IICRC Certified
IICRC Certified Firm

Certified in WRT, AMRT, and S700 restoration standards.

Licensed Builder #2101187907

Full Michigan Builder's License to rebuild what we restore.

Expert Partnerships

Working with Lisa at Well Abode for CIRS and Building Biology.

The Disaster Response Advantage

  • Direct Ownership — Ryan Penny answers every call. No middleman, no dispatch center.
  • Insurance Experts — We bill your insurance directly, taking the stress off your plate.
  • Fastest Local Response — 24/7 emergency services dispatched in under 60 minutes site-wide.
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