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Water Damage Restoration in Surprise, AZ

Owning a home or business is one of the hallmarks of living the American Dream. While there are many fulfilling and positive aspects of owning property, one of the challenges that owners face is property damage. This type of damage can be caused by a range of disasters, both man-made and natural. Of all the types of property damage, water damage is among the most common.

Whether from broken pipes or heavy thunderstorms, it doesn't take a professor from Rio Salado College Lifelong Learning Center in Surprise to know that water damage can be incredibly harmful to your home. Water can spread quickly throughout your property, causing damage to furniture and porous materials as it moves. In the blink of an eye, you could be looking at substantial rotting, warping, and even mold growth. That's why water damage restoration in Surprise, AZ is so important - to mitigate the damage to your home and help prevent it from happening in the future.

Trying to overcome flooding and other water-related disasters on your own can seem like a lost cause. But with Disaster Response by your side, you don't have to lose hope. As a local water damage clean-up company, we provide comprehensive restoration services to properties of all sizes in Surprise. From the first time we assess your water damage to the time we mitigate and restore, we're here for you.

Disaster Review

What Our Clients Are Saying

Dealing with property damage can be overwhelming. You're likely concerned about a few key things:

insurance claim process
Navigating the insurance claim process

We guide you through every step, ensuring you understand the process and get the most out of your claim.

quality completion
Scheduling for a quick and quality completion

We provide a clear timeline for restoration, prioritizing both speed and quality, so you can get back to normal as soon as possible.

You might also be thinking about:

safety and health

Ensuring the safety and health of your family or employees during the restoration: Our team takes all necessary precautions to protect the safety and health of everyone involved, using the latest techniques and equipment.

assessment

Understanding the full scope of the damage and what needs to be done:We conduct a thorough assessment of the damage and provide a detailed plan of action, so you know exactly what to expect.

expenses

Knowing the costs upfront and avoiding unexpected expenses: We provide transparent pricing and a detailed estimate before any work begins, so there are no surprises along the way.

structural

Preventing future issues, such as mold growth or structural problems: We don't just fix the visible damage—we address the root causes to prevent future issues, giving you peace of mind.

Protecting

Protecting your belongings and valuables from further damage: We take extra care to safeguard your possessions during the restoration process, minimizing any further impact.

You might also be thinking
might also be thinking
Minimizing

Minimizing disruption to your daily life or business operations: We work efficiently and flexibly to reduce the disruption to your routine, allowing you to continue with your life or business as smoothly as possible.

trustworthy

Finding a trustworthy team to handle your property with care: Our experienced and highly-trained professionals treat your property as if it were their own, ensuring the highest standard of care.

Ensuring

Ensuring the job is done right the first time: We pride ourselves on doing the job right the first time, using industry-leading techniques and thorough quality checks to ensure lasting results.

updates

Receiving clear communication and updates throughout the restoration process: We keep you informed every step of the way, providing regular updates and clear communication, so you're never left in the dark.

involved

Ensuring the safety and health of your family or employees during the restoration: Our team takes all necessary precautions to protect the safety and health of everyone involved, using the latest techniques and equipment.

At Disaster Response

At Disaster Response, It's All About You

Like Bloom Where Youre Planted Sculpture in Surprise, Disaster Response has been a pillar of the community for years. As a second-generation disaster response company, we know that our work is never about us. At its most basic, it's always about you—your situation, your needs, and your satisfaction. We engineer our processes to help you quickly recover from water floods and disasters. Our total focus is on you, our valued customer. And that, in a nutshell, is what makes Disaster Response one of the most trusted and highly-rated water restoration companies in Surprise.

Instead of focusing on profit, bottom lines, and yearly projections, we make you our priority. That's why we're serious about providing expert-level disaster preparedness and response services when you need them the most. Could you imagine trying to decipher misleading fine print or dealing with a pushy salesperson when you're just trying to get your life back together? That's not the Disaster Response way, and it never will be.

We don't just clean up after water leaks, floods, or other disasters; we go above and beyond by providing a consultative approach that serves you for years to come. We assist you in dealing with insurance adjusters to ensure you get the coverage you deserve without unnecessary delays. We make it a point to meticulously review every detail of your claim and work hard to make sure adjusters understand the full extent of your losses. We can also provide guidance on how and when to engage a public adjuster to bypass inefficiencies in the insurance process. At the end of the day, we strive to provide peace of mind during your difficult time and work tirelessly to get your property back to its pre-loss condition.

The Disaster Response Difference

number-one

Professional Technicians, Technology, and Processes

In fact, we'll dispatch a team of water disaster technicians to you within three minutes. We'll also advise you on what can be done to minimize the water damage in your home or business. Our water damage restoration team will use cutting-edge technology and IICRC-approved methods to restore as much of your property as possible.

number-two

Insurance Advocacy

Disaster Response works one-on-one with you and your insurance provider to expedite the claims process and get your home back to normal as soon as possible.

number-three

Satisfaction Guaranteed

We're proud of our work and stand behind every project we complete. Our goal is to exceed expectations and provide peace of mind throughout every step of your water damage restoration process. If you're not satisfied for any reason, we'll listen to your concerns and work tirelessly to rectify any issues that need addressing.

Disaster-Response Difference
Guide-Water-Damage.png

Your Guide to Water Damage Restoration in Surprise, AZ

Water damage restoration is a key step in remediating damage to your home, both structurally and aesthetically. Damage from water doesn't just affect the walls, floors, and ceilings in your home. It can also cause deeper issues that, when untreated, can weaken your foundation significantly and lead to long-term instability.

As if that weren't enough, water damage can present health hazards to your friends, family, and pets. Mold and bacteria can grow in damp areas after water incidents, causing allergies, respiratory problems, and even visits to Orchard Pointe at Surprise in Surprise for examination. Ignoring water damage can also result in irreversible harm to your belongings, including furniture, electronics, and sentimental items, leading to financial loss and emotional distress. Professional water clean-up services can repair the damage to your property, help protect valuable assets, and re-establish your home or business as a safe, healthy environment for occupants.

What Makes Our Water Damage Company in Surprise, AZ, Different from Others?

One of the most common questions we get at Disaster Response is, "What separates you from other water damage clean-up companies in Surprise?" The first and easiest answer to that question centers around our commitment to customer service. We hold our clients in high regard because, without them, there would be no Disaster Response. As such, we work tirelessly to provide them with quality work from friendly and helpful technicians, regardless of the size of their home or business.

But that's just the start. Our clients recommend friends and family to our business because we prioritize the following:

Investing-damage

Cost

Investing in damage restoration for your home is a smart move that can help reduce long-term costs. The best part? Our services are covered by insurance companies, so there's less worry about paying out of pocket.

specialized training

Technicians

Every member of our team has years of experience, specialized training, and certifications in handling water damage. We prioritize our customers' well-being and meticulously attend to every detail to prevent any potential mold-related issues in the future. From single-family homes to

disasters happen quicker

Time

Water disasters happen quicker than you might think. One moment, you're enjoying family time at Surprise Community Park in Surprise. The next, you're pulling in your driveway to a flooded home. When you call our office, we'll get to work assessing the cause of your water damage and how extensive the water damage is in your home or business. From there, we'll dispatch a team of IICRC water damage restoration experts to your location.

significant investments

Tools

Disaster Response has made significant investments in cutting-edge water damage equipment, including inspection tools that enable thorough water removal. Our technicians have undergone extensive training to operate these machines and know when and when not to use them.

helping with water damage

Process

For over 40 years, we have been helping with water damage issues, refining our process along the way. We can quickly find hidden damages that others might miss and document everything for your insurance company.

Reliable Water Damage

Reliable Water Damage Restoration Network

We aren't afraid to ask for help if it means a safer, more enjoyable environment for your family or customers. In fact, we have access to a network of industry pros who are experts in a range of water damage services. To make your life a little easier, we also work with insurance professionals who assist with the claims process.

What Does Disaster Response Fix?

As an IICRC-certified water damage contractor in Surprise, AZ, our technicians can address several areas of your home or business that have been damaged by a water disaster.

  • Floors: It's very important to take the necessary time and steps to effectively dry your floors to prevent any potential water damage and mold growth in the future.
  • Walls: Depending on the amount of water that enters your business or home, the structural integrity of your property may be at stake. Our technicians will evaluate the situation, inspect your property, and replace materials damaged by water.
  • Rugs: If your rugs get wet during flooding or from another water disaster, they may be salvageable. We'll work hard to save all the rugs in your property.
  • Furniture: Your furniture is probably expensive and may hold a certain level of sentimental value. Instead of throwing it away or donating it to in Surprise, we can repair and restore it.
Disaster Response Fix

Disaster Response specializes in every kind of damage caused by rain, wind, or snowstorms. We handle water damage, mold, mildew, and more, and can be at your home or office within an hour of your call to assess the situation and put a water damage restoration plan into action.

What Tools Does Disaster Response Use for Water Damage Clean-Up?

We only use the best equipment! With our extensive experience in the Surprise restoration industry, we've acquired state-of-the-art tools designed to tackle a wide range of challenges. This experience has also allowed our technicians to identify which type of equipment is best for a particular situation. Some of the most common water damage restoration tools we use include:

Infrared

Infrared Cameras

Our infrared cameras give us the ability to see moisture in walls and ceilings that is not visible to the naked eye, almost like having "X-ray" vision. This capability allows us to detect and address trapped and hidden humidity, significantly reducing the risk of mold growth.

Moisture

Moisture Meters

We use moisture meters to measure moisture levels in cellulose material. Before and after the drying process, we will conduct moisture readings in all areas of your property. If we detect moisture in an unaffected area of your building, we'll get to work quickly to dry it.

Air Movers

Air Movers

This equipment is designed to work in conjunction with our dehumidifiers. While our dehumidifiers extract moisture from the air and convert it to a liquid, our Air Mover helps to circulate this moisture in the air so that the dehumidifier can effectively remove it.

Generators

Ozone Generators

These advanced tools enable us to cleanse affected surfaces and the air in a more effective manner. Ozone Generators work by causing oxygen molecules to implode, making them a valuable deodorization tool.

Xtractor

Xtreme Xtractor

This tool is great for tackling tough moisture after water damage. It allows us to apply direct pressure to a surface, like a carpet, that has soaked up water. The pressure helps draw out the water, making it easier to remove.

Top 3 Types of Water Damage You Should Know About

Water damage can strike without warning and can wreak havoc on your property, leaving you feeling hopeless and overwhelmed. Whether it's from a burst pipe, a severe storm, or an overflowing appliance, your property needs immediate water damage clean-up in Surprise, AZ, to prevent further harm. Here are the top three types of water damage you should know about:

Clean Water Damage

Clean Water Damage

Clean

This type of water damage happens from a "clean" source, such as rainwater or a broken pipe in your home. It's easier to clean up than others on this list but can still cause extensive property damage when ignored.

Gray Water Damage

Gray Water Damage

Gray-Water

Gray water damage stems from appliances such as toilets without feces, washing machines, and dishwashers. Gray water sometimes contains bacteria and contaminants that can make you or your family sick.

Black Water Damage

Black Water Damage

Black-Water

The name alone indicates the severity of this type of water damage. It's caused by backed-up sewer lines, river flooding, and standing water that supports bacteria growth. Black water presents serious health hazards and needs to be handled by professional water damage contractors.

If you suspect your home or business has been damaged by one or more of the types of water above, take the following steps:

Stop the Source of Water
  • Be Safe: Turn off all electricity running through your property. Don't go near or touch any water you believe to be contaminated.
  • Stop the Source of Water: If you're able, put a stop to the water at its source. That way, you can prevent more damage.
  • Call Disaster Response: Contact our water damage company ASAP for water restoration services. Our team is available 24/7 to respond to emergencies.

Our Process for Water Damage Restoration in Surprise, AZ

Having a water damage restoration company by your side who knows how to remediate moisture is a key factor in getting your life back on track. At Disaster Response, we have refined our process over 40+ years of water damage clean-up experience. That way, we can provide customers with reliable, comprehensive service when they need it the most.

We utilize powerful pumps and vacuums to eliminate standing water from your property. Swift water removal is essential in minimizing damage and lowering the likelihood of mold growth. Our team is dedicated to ensuring efficient water extraction to prevent any additional complications.

After extracting water from your property, we dry and dehumidify the impacted areas. We use industrial-grade dehumidifiers and air movers to do so to eliminate moisture from walls, floors, and furniture. Proper drying helps prevent warping, swelling, and the growth of mold.

Whenever we deal with water damage, we have to address the potential contaminants and bacteria that can enter your home. We make sure to thoroughly clean and sanitize all affected areas to create a safe living environment. This involves cleaning carpets, upholstery, and personal belongings. Our technicians also use antimicrobial treatments to prevent mold and bacterial growth.

The final step in the process is the restoration of your home to its pre-damage condition. This comprehensive restoration process may encompass a range of tasks, from minor repairs such as replacing drywall and installing new carpeting to major reconstruction efforts. Rest assured that Disaster Response is fully equipped to manage all aspects of water damage restoration, from start to finish.

  • Maintenance: Have your business or home's roof, appliances, and plumbing inspected by professionals to spot early signs of wear and tear.
  • Water Alarms: If there is a flood or leak in your home, a water alarm can alert you so that you can take action immediately.
  • Drainage: Your home needs proper drainage systems in place at all times. To prevent water buildup, be sure to unclog your downspouts and gutters.
  • Cracks and Gaps: Be sure to seal up any cracks and gaps in your property's foundation to limit water from getting inside.
Disaster Response Fix

The Water Damage Company in Surprise, AZ, You Can Trust

When you want a great steak, you don't go to a fast-food joint and expect a filet. You go to a Vogue Bistro in Surprise. When you need quality disaster response services from licensed professionals, you don't go to a fly-by-night shop. You contact Disaster Response.

As a local water damage clean-up business, we believe that providing clients with effective service that they can rely on in times of stress is of utmost importance. While some of our competitors prioritize profits over people, you can rest easy knowing we care about you - and that's something you can always count on when you choose our water damage company.

Whether a pipe has burst in your commercial space and your showroom is flooding, or your home has standing water from a Surprise rainstorm, we're here for you 24/7. Contact our office to learn more about the Disaster Response difference or to schedule an inspection for your property today.

Contact Your Emergency Disaster Response Now!

Latest News in Surprise, AZ

Longtime Surprise residents remember history, welcome future development

James Truman’s childhood memories of milking cows and harvesting fruit now stand in stark contrast to the rapid development encircling their land.Posted and last updated SURPRISE, AZ — When Flora Mae Statler sold the first piece of land in what would become Surprise, she famously remarked she'd "be surprised if the town ever amounted to something.” Well, all these years later—surprise!"Good morning," George Bradbury said to his longtime neighbor, James Truman."Oh...

James Truman’s childhood memories of milking cows and harvesting fruit now stand in stark contrast to the rapid development encircling their land.

Posted

and last updated

SURPRISE, AZ — When Flora Mae Statler sold the first piece of land in what would become Surprise, she famously remarked she'd "be surprised if the town ever amounted to something.” Well, all these years later—surprise!

"Good morning," George Bradbury said to his longtime neighbor, James Truman.

"Oh, you're delivering the paper," Truman responded with a chuckle.

For decades, Bradbury and Truman have shared a little slice of heaven in Surprise, a place rich with history and memories.

"The dairy, hay barns, and calf barns were all built in 1953. I was six years old then, so everything here is from my youth," Truman recalled.

“When we moved out here, everyone accused us of moving to East L.A. There was nothing but farms around us,” Bradbury added.

Both admit a lot has changed since those days. Truman’s childhood memories of milking cows and harvesting fruit now stand in stark contrast to the rapid development encircling their land.

“It’s hard to envision the intensity of development. In your mind, you know there will be houses, but my gosh, it’s so different now,” Truman said.

Surprise, founded in 1938 with a “z" in its name according to land documents, was once dominated by agriculture, where hard-working families enjoyed a slower pace of life.

This story is part of ABC15's Voice of the Voter series, where we're highlighting voter perspectives from communities all across Arizona. To see more Voice of the Voter coverage, click here.

"I mean, this is in your blood, so to speak," Bradbury said.

For 24 years, Bradbury has raised horses and managed a U-pick orchard that draws thousands of visitors annually.

"After it's all done, we still get about 80,000 to 100,000 pounds of fruit out of here. Every bit of it goes to the food bank," Bradbury shared.

Since 2020, Surprise has ranked among the fastest-growing cities in the nation, with land sales fueling the development of homes, retail, and restaurants. While Bradbury and Truman miss the peace and quiet of earlier days, they also acknowledge the benefits.

“As we age, shopping and medical care are much closer now, so there are some advantages,” Truman noted.

“It has gone in directions that nobody could’ve predicted—like the warehouse boom. Who could’ve seen that coming?”

Thanks to Loop 303, the area has become a hub for warehouse distribution, sparking an unexpected industry boom.

“That whole 303 corridor is becoming a warehouse distribution mega center,” said Raoul Sada of the Northwest Valley Chamber of Commerce.

Sada noted that businesses fleeing California’s high costs and taxes are settling in Surprise, where employees can thrive with more affordable housing, rents, and access to transportation and tourist attractions.

As fewer children take over family farms, a new tide of prosperity is transforming the area. While it’s bittersweet for long-time residents like Bradbury and Truman, they remain proud to call it home.

“The jobs are here, so the city has a bright future economically, for sure,” Bradbury said.

VOTV Surprise Political Demographic Breakdown

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Two former students surprise Arizona teacher with $5,000

PHOENIX (AZFamily) — When a teacher for kids and young adults with special needs experienced a health crisis that took him out of school, his former students and parents wanted to do something special for him. That’s when they contacted Colton Shone and the Arizona’s Family Surprise Squad.His first name is Glenn, but the students he’s mentored call him Mr. G. For some 15 years, he’s dedicated his life to serving students with special needs in the West Valley.Kim is the mother of Prest...

PHOENIX (AZFamily) — When a teacher for kids and young adults with special needs experienced a health crisis that took him out of school, his former students and parents wanted to do something special for him. That’s when they contacted Colton Shone and the Arizona’s Family Surprise Squad.

His first name is Glenn, but the students he’s mentored call him Mr. G. For some 15 years, he’s dedicated his life to serving students with special needs in the West Valley.

Kim is the mother of Preston, a young man who’s spent several years with Mr. G. She says the teacher’s aide treats everyone as though they are someone special. He loves the kids unconditionally and likes to help break down barriers by making the students laugh.

“When I think of compassion, and I think of somebody who is selflessly serving our community, I think of Glenn,” Kim said.

Spencer is another of Mr. G’s students. His mom, Karin, said Glenn loves the kids unconditionally and likes to help break down barriers by making them laugh. Even though both young men are no longer in class with Glenn, they both enjoy spending time with him doing activities like bowling.

The two moms said that Glenn recently had an infection that required a partial amputation of one of his legs. He’s used up much of his savings while recovering from surgery since it’s been weeks since he was last able to work.

“He is recovering, he’s on a positive trajectory,” Kim said. “But he still has a long road to go.”

Preston and Spencer, along with their parents and the Surprise Squad, drove over to Mr. G’s house. He thought only Kim and Preston were visiting, so he was surprised when he opened the door and saw a small crowd in his yard.

“They (the two boys) mean a lot to me,” Glenn said. “I mean a ton. I love these guys. They’re like family to me.”

Glenn went on to explain that helping people with special needs is a passion of his. Not only does he do it, but so does his wife.

When Colton opened an envelope and told Glenn the boys and their families nominated him to receive $5,000, he was visibly moved by the news.

“I’m very emotional. This means a lot to me. A lot. It’s amazing. I’m just doing what I love to do,” Glenn said.

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Surprise restaurant offers elevated sports bar experience

|Updated: Sep. 22, 2024 at 9:45 PM MSTSURPRISE, AZ (AZFamily) — You might first think it’s just another sports bar, but that’s not what Guy Fieri traveled across the country for.This week for Taste of Arizona, we checked out Bonfire Craft Kitchen and Tap House in Surprise after a viewer recommended we try the elevated sports bar featured on Diners, Drive-ins and Dives back in April.David Lindsley, CEO of Bonfire Cra...

|Updated: Sep. 22, 2024 at 9:45 PM MST

SURPRISE, AZ (AZFamily) — You might first think it’s just another sports bar, but that’s not what Guy Fieri traveled across the country for.

This week for Taste of Arizona, we checked out Bonfire Craft Kitchen and Tap House in Surprise after a viewer recommended we try the elevated sports bar featured on Diners, Drive-ins and Dives back in April.

David Lindsley, CEO of Bonfire Craft Kitchen and Tap House, says he didn’t initially want to work in restaurants after going to school for architecture, but after the 2008 market crash, he didn’t have many options. So, he turned to restaurants and making pizza, which his family had been doing for forty years in Michigan.

Bonfire offers the “Monsoon Pizza,” named after Arizona’s summer Monsoon. It’s an award-winning pie served with a specialty golden “sunshine” sauce, mozzarella, chicken, bacon, banana peppers, jalapeno, pineapple, tomatoes and a drizzle of ranch. Guy Fieri also featured it.

Lindsley says they wanted to ensure food for everybody, so their offerings evolved. The restaurant serves a variety of homestyle entrees based on regional food from the owners’ backgrounds.

“I’m from Michigan, my best friend and business partner’s from Buffalo, so we have larger portions, and we still do a lot of Midwest-inspired meals like meatloaf (and) pot roast,” Lindsley said.

Bonfire attracts many out-of-town guests, especially since both the Surprise and Tempe locations are across from Spring Training facilities. So, they also offer regional dishes like gumbo, poutine and barbecue.

As with many homestyle dishes, Lindsley emphasizes cooking low and slow, locking in the flavor and tenderizing the meat. That’s how the barbecue dishes shine.

The Burnt Ends are outstanding. They’re braised, smoked and caramelized with a honey barbecue sauce that’s the perfect amount of sweetness. Each bite is incredibly tender and soft, unlike many restaurants that seem to overcook them.

While many dishes are regional, they each offer an ode to Arizona. Bonfire sits near the base of the White Tank Mountains, so there’s a White Tank burger served with white cheddar cheese curds and a white cheddar cheese sauce.

The Gila Monster burger also features a flame-broiled patty, pulled pork, peppered bacon, pepper jack cheese and banana peppers. The pulled pork is quite tasty but is elevated on the burger. The different smokey flavors of the meats also pair well with a sweet bun.

It’s not just the main dishes that delight. Bonfire has an exclusive contract to serve one-of-a-kind scooper fries.

Lindsley says, “It’s kind of like a Pringle shaped scoop potato that’s thick like a steak fry, but it’s also kind of shaped like a potato chip, so it’s a half chip, half steak fry shaped in a scoop.”

The scooper fries come with all the burgers, sandwiches and the southern twist on poutine.

“What comes on our brisket poutine is those scooper fries covered with our brisket demi-glace gravy and white cheddar cheese curds,” Lindsley says.

Even with some inspiration from the Midwest and Northeast, Bonfire strives to be local and nod to Arizona’s history. That includes local vendors for food and beer from Husk Brewing Company, Tempe Fate, Historic Brewing Company in Flagstaff, and Scottsdale and Tucson beer companies.

But one of the most impressive local ties comes from the walls.

Lindsley says they found barn wood from the Cartwright Ranch in Cave Creek.

“The outside of that barn used is now the inside of our restaurant, and the wood beams that are hanging from the ceiling are the exact trusses and beams that were used to build the barn. So, that means a lot to us to be able to have that connection to our roots and our connection to our past,” Lindsley says.

That connection to the past is a theme many will see at the restaurant.

“We have a sign in our restaurant that says the past is never far from the future and what that means for us is we wanted to harken back to the times, the slower times of bonfires, of course, and campfires,” Lindsley says.

And with campfires, S’mores are a must. In this case, you can make them tableside.

“We have mini hibachi grills that we bring right out, and then a S’mores kit is the Graham crackers, Hershey bars, marshmallows and roasting skewers, so everybody can do it as a family,” Lindsley says.

Both the Surprise and Tempe locations of Bonfire offer nightly entertainment from Monday night football and Buffalo Bills and Michigan football to trivia nights and live music.

Plus, a third Bonfire location is coming to Lake Havasu. Lindsley used his previous architectural skills to design it from the ground up. They plan to break ground at the beginning of 2025 and have it open by Labor Day next year.

Bonfire Craft Kitchen and Taphouse

Surprise Location: 15332 W Bell Rd, Surprise, AZ 85374

Hours:

Tempe Location: 1617 W Warner Rd, Tempe, AZ 85284

Hours:

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Surprise City Council repeals decades-long rule after arrest of public speaker

SURPRISE, AZ (AZFamily) — The Surprise City Council voted to scrap a rule that banned the public from complaining against city workers during council meetings on Tuesday night.The change follows an intense moment when activist Rebekah Massie was arrested and escorted out of the meeting on Aug. 20 by an officer moments after Mayor Skip Hall interrupted Massie.Mayor Ha...

SURPRISE, AZ (AZFamily) — The Surprise City Council voted to scrap a rule that banned the public from complaining against city workers during council meetings on Tuesday night.

The change follows an intense moment when activist Rebekah Massie was arrested and escorted out of the meeting on Aug. 20 by an officer moments after Mayor Skip Hall interrupted Massie.

Mayor Hall said Massie signed a form to follow the city’s rule that says “oral communications during the City Council meeting can’t be used to lodge charges or complaints against any city employees.”

Despite the rule being repealed, Massie’s lawyer Conor Fitzpatrick with the Foundation for Individual Rights and Expression (FIRE) is still moving forward with a civil lawsuit against the city, its Mayor and the officer.

“Cities need to be punished when they violate citizens’ clearly established First Amendment rights,” said Fitzpatrick. “And there is nothing more at home with the First Amendment than peacefully going to a government meeting, stepping up to the podium and addressing your problems to your elected officials.”

He said they’re grateful the city has taken this first step, but still needs to be held accountable.

“This rule shouldn’t have been in place for 20 minutes, let alone 20 years. So the fact that this rule stayed in place for two decades is frankly a rather damning indictment of the City of Surprise’s respect for the First Amendment over these last two decades,” said Fitzpatrick.

Fitzpatrick also has a message for other cities who have a similar rule.

“Those other cities should see what’s happening in Surprise right now and take heed as to what is happening in Surprise. If other cities have a similar rule, it’s time for that rule to go,” he said.

Massie was cited for trespassing when she was arrested. The case will be handled by the city of Phoenix due to the conflict of interest.

She is set to be arraigned on Oct. 22.

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Surprise repeals public comment rule it arrested a woman for breaking

City of SurpriseShare this:Audio By CarbonatixThe vote was uneventful.Robert Wingo, the Surprise city attorney, introduced the measure at the end of a busy, 90-minute city council meeting on Sept. 17. At issue was the proposed repeal of a small segment of the city policies and procedures manual. There was no formal presentation or discussion. "I would ask a motion be made and a vote be taken without delay,...

City of Surprise

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Audio By Carbonatix

The vote was uneventful.

Robert Wingo, the Surprise city attorney, introduced the measure at the end of a busy, 90-minute city council meeting on Sept. 17. At issue was the proposed repeal of a small segment of the city policies and procedures manual. There was no formal presentation or discussion. "I would ask a motion be made and a vote be taken without delay," Wingo said, and it was. The council unanimously approved the repeal and quickly moved on to other business.

Nearly a month earlier, though, that same rule had led to a controversy that generated national attention. While speaking during the public comment portion of the council's Aug. 20 meeting, Surprise resident Rebekah Massie had been arrested at the direction of Mayor Skip Hall. Massie had been criticizing a proposed pay raise for Wingo. Hall claimed her comments had violated the city's rule on not lodging "charges or complaints" against any city employee while speaking to the council.

Massie's arrest — which occurred after a spirited argument about whether that rule violates the First Amendment's guarantee of free speech — generated national outrage. Massie filed a free speech lawsuit with the help of the Foundation for Individual Rights and Expression, or FIRE. Last week, Republican state Sen. John Kavanagh asked Arizona Attorney General Kris Mayes to investigate the city.

Hall did not respond to a request for comment from Phoenix New Times. The only councilmember to respond to similar requests was Chris Judd, who said he "would very much like to answer your questions" but can't because "we are involved in ongoing litigation over the matter."

Virginia Mungovan, the city's marketing and communications director, wrote in a statement that the rule had been "part of (the city's) speaker decorum rules for over 20 years" and that "other cities in Arizona follow similar speaker decorum rules or variations thereof at their meetings."

However, she added, "as this area of the law is constantly evolving, and in light of recent events, the City has decided to repeal this rule and review its speaker rules to ensure they set forth appropriate time, manner, and place guidelines that protect both the public's right to speak and the City's right, and expectation of citizens in attendance, to conduct its meetings efficiently, effectively, and with appropriate decorum and civility."

City of Surprise

Lawsuit ongoing

Repealing the law may not halt that litigation, according to FIRE attorney Conor Fitzpatrick, who is representing Massie in the case.

"The city council’s decision to scrap its unconstitutional rule banning criticism of public officials is the right move — but the damage has already been done," Fitzpatrick said in a statement. "Twenty-eight days ago, police dragged a local mom out of the meeting for criticizing a city attorney’s pay. Twenty-eight days ago, Mayor Skip Hall abused his power to stifle dissent. This decision comes 28 days too late for Rebekah Massie."

The repeal was enough to satisfy Kavanagh, however. Reached by phone, he told New Times that he'd be withdrawing his complaint with the attorney general. However, he would like Mayes to still weigh in on the matter.

"I am going to ask the attorney general to render a formal decision on that language so all municipalities and county boards of supervisors and other boards are aware they can’t use that language," Kavanagh said.

By repealing the law and getting Kavanagh off its back, Surprise will avoid what could have been a costly outcome. If Mayes had found that Surprise's public comment rule ran afoul of state law, which requires that calls to the public "allow individuals to address the public body on any issue within the jurisdiction of the public body," Surprise would have had to repeal the law anyway or be forced to forfeit its state-shared revenues.

In a fitting bit of irony after the rule's repeal, Hall nearly skipped over the Sept. 17 meeting's public comment segment. But he then caught himself and made a call to the public. No one was registered to speak.

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