Water Damage Restoration in Lubbock, TX
Owning a home or business is one of the hallmarks of living the American Dream. While there are many fulfilling and positive aspects of owning property, one of the challenges that owners face is property damage. This type of damage can be caused by a range of disasters, both man-made and natural. Of all the types of property damage, water damage is among the most common.
Whether from broken pipes or heavy thunderstorms, it doesn't take a professor from Texas Tech University in Lubbock to know that water damage can be incredibly harmful to your home. Water can spread quickly throughout your property, causing damage to furniture and porous materials as it moves. In the blink of an eye, you could be looking at substantial rotting, warping, and even mold growth. That's why water damage restoration in Lubbock, TX is so important - to mitigate the damage to your home and help prevent it from happening in the future.
Trying to overcome flooding and other water-related disasters on your own can seem like a lost cause. But with Disaster Response by your side, you don't have to lose hope. As a local water damage clean-up company, we provide comprehensive restoration services to properties of all sizes in Lubbock. From the first time we assess your water damage to the time we mitigate and restore, we're here for you.
Dealing with property damage can be overwhelming. You're likely concerned about a few key things:
Navigating the insurance claim process
We guide you through every step, ensuring you understand the process and get the most out of your claim.
Scheduling for a quick and quality completion
We provide a clear timeline for restoration, prioritizing both speed and quality, so you can get back to normal as soon as possible.
You might also be thinking about:
Ensuring the safety and health of your family or employees during the restoration: Our team takes all necessary precautions to protect the safety and health of everyone involved, using the latest techniques and equipment.
Understanding the full scope of the damage and what needs to be done:We conduct a thorough assessment of the damage and provide a detailed plan of action, so you know exactly what to expect.
Knowing the costs upfront and avoiding unexpected expenses: We provide transparent pricing and a detailed estimate before any work begins, so there are no surprises along the way.
Preventing future issues, such as mold growth or structural problems: We don't just fix the visible damage—we address the root causes to prevent future issues, giving you peace of mind.
Protecting your belongings and valuables from further damage: We take extra care to safeguard your possessions during the restoration process, minimizing any further impact.
Minimizing disruption to your daily life or business operations: We work efficiently and flexibly to reduce the disruption to your routine, allowing you to continue with your life or business as smoothly as possible.
Finding a trustworthy team to handle your property with care: Our experienced and highly-trained professionals treat your property as if it were their own, ensuring the highest standard of care.
Ensuring the job is done right the first time: We pride ourselves on doing the job right the first time, using industry-leading techniques and thorough quality checks to ensure lasting results.
Receiving clear communication and updates throughout the restoration process: We keep you informed every step of the way, providing regular updates and clear communication, so you're never left in the dark.
Ensuring the safety and health of your family or employees during the restoration: Our team takes all necessary precautions to protect the safety and health of everyone involved, using the latest techniques and equipment.
At Disaster Response, It's All About You
Like Lubbock Lake National Historic Landmark in Lubbock, Disaster Response has been a pillar of the community for years. As a second-generation disaster response company, we know that our work is never about us. At its most basic, it's always about you—your situation, your needs, and your satisfaction. We engineer our processes to help you quickly recover from water floods and disasters. Our total focus is on you, our valued customer. And that, in a nutshell, is what makes Disaster Response one of the most trusted and highly-rated water restoration companies in Lubbock.
Instead of focusing on profit, bottom lines, and yearly projections, we make you our priority. That's why we're serious about providing expert-level disaster preparedness and response services when you need them the most. Could you imagine trying to decipher misleading fine print or dealing with a pushy salesperson when you're just trying to get your life back together? That's not the Disaster Response way, and it never will be.
We don't just clean up after water leaks, floods, or other disasters; we go above and beyond by providing a consultative approach that serves you for years to come. We assist you in dealing with insurance adjusters to ensure you get the coverage you deserve without unnecessary delays. We make it a point to meticulously review every detail of your claim and work hard to make sure adjusters understand the full extent of your losses. We can also provide guidance on how and when to engage a public adjuster to bypass inefficiencies in the insurance process. At the end of the day, we strive to provide peace of mind during your difficult time and work tirelessly to get your property back to its pre-loss condition.
The Disaster Response Difference
Professional Technicians, Technology, and Processes
In fact, we'll dispatch a team of water disaster technicians to you within three minutes. We'll also advise you on what can be done to minimize the water damage in your home or business. Our water damage restoration team will use cutting-edge technology and IICRC-approved methods to restore as much of your property as possible.
Insurance Advocacy
Disaster Response works one-on-one with you and your insurance provider to expedite the claims process and get your home back to normal as soon as possible.
Satisfaction Guaranteed
We're proud of our work and stand behind every project we complete. Our goal is to exceed expectations and provide peace of mind throughout every step of your water damage restoration process. If you're not satisfied for any reason, we'll listen to your concerns and work tirelessly to rectify any issues that need addressing.
Jeremy Dunaway
No Fuss Solutions
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From water and fire damage to mold remediation, ( No Fuss Solutions ) doesn't just follow industry norms-they set new ones. Our rigorous vetting process ensures that ( No Fuss Solutions ) exceeds expectations, delivering cutting-edge solutions for your emergency needs.
When you choose Disaster 911 and ( No Fuss Solutions ), you're opting for a dynamic partnership that prioritizes effective, next-level recovery. Don't settle for the ordinary-when disaster strikes, choose the best in emergency response.
22803 Tuwa Rd, Tomball, TX 77375
Call UsYour Guide to Water Damage Restoration in Lubbock, TX
Water damage restoration is a key step in remediating damage to your home, both structurally and aesthetically. Damage from water doesn't just affect the walls, floors, and ceilings in your home. It can also cause deeper issues that, when untreated, can weaken your foundation significantly and lead to long-term instability.
As if that weren't enough, water damage can present health hazards to your friends, family, and pets. Mold and bacteria can grow in damp areas after water incidents, causing allergies, respiratory problems, and even visits to The Gardens at Shadow Hills in Lubbock for examination. Ignoring water damage can also result in irreversible harm to your belongings, including furniture, electronics, and sentimental items, leading to financial loss and emotional distress. Professional water clean-up services can repair the damage to your property, help protect valuable assets, and re-establish your home or business as a safe, healthy environment for occupants.
What Makes Our Water Damage Company in Lubbock, TX, Different from Others?
One of the most common questions we get at Disaster Response is, "What separates you from other water damage clean-up companies in Lubbock?" The first and easiest answer to that question centers around our commitment to customer service. We hold our clients in high regard because, without them, there would be no Disaster Response. As such, we work tirelessly to provide them with quality work from friendly and helpful technicians, regardless of the size of their home or business.
But that's just the start. Our clients recommend friends and family to our business because we prioritize the following:
Cost
Investing in damage restoration for your home is a smart move that can help reduce long-term costs. The best part? Our services are covered by insurance companies, so there's less worry about paying out of pocket.
Technicians
Every member of our team has years of experience, specialized training, and certifications in handling water damage. We prioritize our customers' well-being and meticulously attend to every detail to prevent any potential mold-related issues in the future. From single-family homes to
Time
Water disasters happen quicker than you might think. One moment, you're enjoying family time at Mackenzie Main City Park in Lubbock. The next, you're pulling in your driveway to a flooded home. When you call our office, we'll get to work assessing the cause of your water damage and how extensive the water damage is in your home or business. From there, we'll dispatch a team of IICRC water damage restoration experts to your location.
Tools
Disaster Response has made significant investments in cutting-edge water damage equipment, including inspection tools that enable thorough water removal. Our technicians have undergone extensive training to operate these machines and know when and when not to use them.
Process
For over 40 years, we have been helping with water damage issues, refining our process along the way. We can quickly find hidden damages that others might miss and document everything for your insurance company.
Reliable Water Damage Restoration Network
We aren't afraid to ask for help if it means a safer, more enjoyable environment for your family or customers. In fact, we have access to a network of industry pros who are experts in a range of water damage services. To make your life a little easier, we also work with insurance professionals who assist with the claims process.
What Does Disaster Response Fix?
As an IICRC-certified water damage contractor in Lubbock, TX, our technicians can address several areas of your home or business that have been damaged by a water disaster.
- Floors: It's very important to take the necessary time and steps to effectively dry your floors to prevent any potential water damage and mold growth in the future.
- Walls: Depending on the amount of water that enters your business or home, the structural integrity of your property may be at stake. Our technicians will evaluate the situation, inspect your property, and replace materials damaged by water.
- Rugs: If your rugs get wet during flooding or from another water disaster, they may be salvageable. We'll work hard to save all the rugs in your property.
- Furniture: Your furniture is probably expensive and may hold a certain level of sentimental value. Instead of throwing it away or donating it to Buddy Holly Center in Lubbock, we can repair and restore it.
Disaster Response specializes in every kind of damage caused by rain, wind, or snowstorms. We handle water damage, mold, mildew, and more, and can be at your home or office within an hour of your call to assess the situation and put a water damage restoration plan into action.
What Tools Does Disaster Response Use for Water Damage Clean-Up?
We only use the best equipment! With our extensive experience in the Lubbock restoration industry, we've acquired state-of-the-art tools designed to tackle a wide range of challenges. This experience has also allowed our technicians to identify which type of equipment is best for a particular situation. Some of the most common water damage restoration tools we use include:
Infrared Cameras
Our infrared cameras give us the ability to see moisture in walls and ceilings that is not visible to the naked eye, almost like having "X-ray" vision. This capability allows us to detect and address trapped and hidden humidity, significantly reducing the risk of mold growth.
Moisture Meters
We use moisture meters to measure moisture levels in cellulose material. Before and after the drying process, we will conduct moisture readings in all areas of your property. If we detect moisture in an unaffected area of your building, we'll get to work quickly to dry it.
Air Movers
This equipment is designed to work in conjunction with our dehumidifiers. While our dehumidifiers extract moisture from the air and convert it to a liquid, our Air Mover helps to circulate this moisture in the air so that the dehumidifier can effectively remove it.
Ozone Generators
These advanced tools enable us to cleanse affected surfaces and the air in a more effective manner. Ozone Generators work by causing oxygen molecules to implode, making them a valuable deodorization tool.
Xtreme Xtractor
This tool is great for tackling tough moisture after water damage. It allows us to apply direct pressure to a surface, like a carpet, that has soaked up water. The pressure helps draw out the water, making it easier to remove.
Top 3 Types of Water Damage You Should Know About
Water damage can strike without warning and can wreak havoc on your property, leaving you feeling hopeless and overwhelmed. Whether it's from a burst pipe, a severe storm, or an overflowing appliance, your property needs immediate water damage clean-up in Lubbock, TX, to prevent further harm. Here are the top three types of water damage you should know about:
Clean Water Damage
This type of water damage happens from a "clean" source, such as rainwater or a broken pipe in your home. It's easier to clean up than others on this list but can still cause extensive property damage when ignored.
Gray Water Damage
Gray water damage stems from appliances such as toilets without feces, washing machines, and dishwashers. Gray water sometimes contains bacteria and contaminants that can make you or your family sick.
Black Water Damage
The name alone indicates the severity of this type of water damage. It's caused by backed-up sewer lines, river flooding, and standing water that supports bacteria growth. Black water presents serious health hazards and needs to be handled by professional water damage contractors.
If you suspect your home or business has been damaged by one or more of the types of water above, take the following steps:
- Be Safe: Turn off all electricity running through your property. Don't go near or touch any water you believe to be contaminated.
- Stop the Source of Water: If you're able, put a stop to the water at its source. That way, you can prevent more damage.
- Call Disaster Response: Contact our water damage company ASAP for water restoration services. Our team is available 24/7 to respond to emergencies.
Our Process for Water Damage Restoration in Lubbock, TX
Having a water damage restoration company by your side who knows how to remediate moisture is a key factor in getting your life back on track. At Disaster Response, we have refined our process over 40+ years of water damage clean-up experience. That way, we can provide customers with reliable, comprehensive service when they need it the most.
We utilize powerful pumps and vacuums to eliminate standing water from your property. Swift water removal is essential in minimizing damage and lowering the likelihood of mold growth. Our team is dedicated to ensuring efficient water extraction to prevent any additional complications.
After extracting water from your property, we dry and dehumidify the impacted areas. We use industrial-grade dehumidifiers and air movers to do so to eliminate moisture from walls, floors, and furniture. Proper drying helps prevent warping, swelling, and the growth of mold.
Whenever we deal with water damage, we have to address the potential contaminants and bacteria that can enter your home. We make sure to thoroughly clean and sanitize all affected areas to create a safe living environment. This involves cleaning carpets, upholstery, and personal belongings. Our technicians also use antimicrobial treatments to prevent mold and bacterial growth.
The final step in the process is the restoration of your home to its pre-damage condition. This comprehensive restoration process may encompass a range of tasks, from minor repairs such as replacing drywall and installing new carpeting to major reconstruction efforts. Rest assured that Disaster Response is fully equipped to manage all aspects of water damage restoration, from start to finish.
- Maintenance: Have your business or home's roof, appliances, and plumbing inspected by professionals to spot early signs of wear and tear.
- Water Alarms: If there is a flood or leak in your home, a water alarm can alert you so that you can take action immediately.
- Drainage: Your home needs proper drainage systems in place at all times. To prevent water buildup, be sure to unclog your downspouts and gutters.
- Cracks and Gaps: Be sure to seal up any cracks and gaps in your property's foundation to limit water from getting inside.
The Water Damage Company in Lubbock, TX, You Can Trust
When you want a great steak, you don't go to a fast-food joint and expect a filet. You go to a The Funky Door Bistro Wine Room in Lubbock. When you need quality disaster response services from licensed professionals, you don't go to a fly-by-night shop. You contact Disaster Response.
As a local water damage clean-up business, we believe that providing clients with effective service that they can rely on in times of stress is of utmost importance. While some of our competitors prioritize profits over people, you can rest easy knowing we care about you - and that's something you can always count on when you choose our water damage company.
Whether a pipe has burst in your commercial space and your showroom is flooding, or your home has standing water from a Lubbock rainstorm, we're here for you 24/7. Contact our office to learn more about the Disaster Response difference or to schedule an inspection for your property today.
Contact Your Emergency Disaster Response Now!
Latest News in Lubbock, TX
Lubbock ISD explains school consolidation options, amid parents' concerns
Brittany Crittendenhttps://www.kcbd.com/2024/10/18/lubbock-isd-explains-school-consolidation-options-amid-parents-concerns/
LUBBOCK, Texas (KCBD) - Lubbock ISD is considering its future, while juggling declining enrollment, aging facilities and a limited budget. Some parents have taken to Facebook, posting and commenting concerns the future could mean the closure of their child’s school.One post, including four slides from a recent presentation showing possibilities for Lub...
LUBBOCK, Texas (KCBD) - Lubbock ISD is considering its future, while juggling declining enrollment, aging facilities and a limited budget. Some parents have taken to Facebook, posting and commenting concerns the future could mean the closure of their child’s school.
One post, including four slides from a recent presentation showing possibilities for Lubbock ISD to consolidate some of its schools, garnered 280 comments and nearly that many shares. Superintendent Dr. Kathy Rollo addressed those concerns Thursday afternoon, saying the district has to consider its future.
As part of that consideration, the district hosted its first Future Focus Committee” meeting, Tuesday evening. It consists of more than a hundred people, from parents to students, educators and local leaders.
“They [the board of trustees] really wanted a way, as we’re addressing some challenges, to have some real community input. So that they’re not making decisions, just the seven of them by themselves, but that they’re making decisions that are informed by the community,” Rollo said.
Rollo says one of those challenges is maintaining the student experience, and access to those options across the district.
“That’s a challenge for us right now in some of our schools, because when you have a small number of students in a school, you may not be able to offer all of the same elective options for kids, as an example.”
The district is also facing declining enrollment. Rollo says it’s dropped anywhere from one to three percent every year for the last decade.
“Another factor that’s really outside of our control is much of the growth, actually most of the growth in our Lubbock area is outside of Lubbock ISD’s boundaries,” she said. “And so, while we may see some districts around us growing, in general, Lubbock County’s birth rate is down, but Lubbock ISD in particular, within our boundaries, we just have declining enrollment.”
Rollo claims another piece of this puzzle is school finance. This year, the district is operating in a $14.8 million deficit budget, what she calls a similar situation for schools across the state.
She says while state requirements have increased, the basic allotment per student has stayed the same since 2019.
Meanwhile, she says some aging facilities need a lot of work to keep them going. She reports only 77 percent of the buildings across the district are being utilized.
“Some buildings are full, but we have some other buildings that are operating at a 50% capacity. And so, looking across the district at all of our facilities, are there ways that we could pair campuses and consolidate them into one building and still be able to provide the same programs, the same services that we do for children?” she said.
That’s why the district is exploring facility pairing, as one of several solutions.
“In that first meeting, we looked at every single possible configuration. That does not mean that all of those are feasible and possible,” she said. “They are just some things that we threw out there for this committee to consider.”
Rollo says she understands people are emotionally attached to their schools. She was part of a Lubbock ISD school merger as a principal.
“We recognize and understand there’s a lot of emotion behind this, but that’s why we really have to look at the data,” she said. “Because our number one job as a school district is to ensure that we are providing the best programming we can for our kids.”
Rollo says after combining Guadalupe, Jackson and Wright elementaries into the new Carmona-Harrison Elementary School as part of the 2018 bond, TEA data shows the district saved $1.8 million in operating expenses after the first year it opened.
She says the district has considered and is already implemented some other solutions. Those include reducing staff to match the declining enrollment, cuts in the central office and cuts to software programs.
Rollo says the district wants feedback on these options, whether that‘s through people finding a committee member, or sending her or board members an email. You can find information about the Future Focus Committee and the presentation from its first meeting on this website.
The site includes frequently asked questions, a list of committee members and other meeting information.
At its next meeting, Rollo says the committee will develop some recommendations. It will present those to the board of trustees in a workshop on Nov. 7. The board will not take any action until Nov. 21, for next school year.
The Future Focus Committee will meet six more times after that, to look at long-term planning and what the district can do moving forward.
Copyright 2024 KCBD. All rights reserved.
Who's marching at the Alamodome? Texas state marching band contest schedule, how to watch
Alex Driggarshttps://www.lubbockonline.com/story/news/education/2024/11/04/2024-texas-state-marching-band-contest-whos-competing-how-to-watch/76047837007/
The finest high school marching bands from across the state will descend on San Antonio's Alamodome this week and next for the UIL State Marching Band Championships, competing to be named the best band in Texas.For the second year, bands from all six size classifications — 1A to 6A — are competing in the state marching contest over a two-week span. In past years, classifications would rotat...
The finest high school marching bands from across the state will descend on San Antonio's Alamodome this week and next for the UIL State Marching Band Championships, competing to be named the best band in Texas.
For the second year, bands from all six size classifications — 1A to 6A — are competing in the state marching contest over a two-week span. In past years, classifications would rotate each year, with any given band only eligible to compete in the state contest every other year. Bands in all classifications are now eligible to qualify for state every year.
The first week's competition began Monday with the Class 5A preliminary round, continues Tuesday with Class 1A prelims and finals and 5A finals, and finishes Wednesday, Nov. 6, with Class 3A prelims and finals.
Next week, Nov. 11-13, Class 2A, 4A and 6A bands will compete for the top spot at the Alamodome.
How to watch the Texas state marching band contest
Spectators in the San Antonio area can watch in person at the Alamodome. Single session tickets are $20 plus fees and double session tickets are $35 plus fees. Spectators are encouraged to arrive early and follow the Alamodome's clear bag policy. Tickets are available at the Alamodome box office or through Ticketmaster.
The UIL will livestream the contests online through NFHS Network for a fee. Viewers can purchase a monthly pass to the service for $11.99 to access all the sessions. (You can cancel your subscription afterward.) Click the link below to access the stream.
Watch:UIL State Marching Band Championships
Who's competing? Contest schedule
Here's a list of all the bands competing in the state marching contest this week, along with their preliminary performance times. If a band advances to the final round of competition, a second, later performance will be scheduled. All of these performances will take place at the Alamodome in San Antonio with bands taking the field every 15 minutes.
Monday, Nov. 4 — Class 5A prelims
LP&L among Lubbock, Texas teams assisting with Hurricane Milton. Here's how they're helping
Adam D. Younghttps://www.lubbockonline.com/story/weather/hurricane/2024/10/08/lpl-among-lubbock-texas-teams-assisting-with-hurricane-milton/75578072007/
Lubbock Power & Light crews are among first responders and disaster recovery teams from Texas heading to Florida this week to assist with Hurricane Milton recovery efforts.By late Tuesday, Milton was categorized as a major hurricane and recently re-upgraded to a Category 5 storm as it moved east through the Gulf of Mexico on a projected path toward Florida's Gulf Coast....
Lubbock Power & Light crews are among first responders and disaster recovery teams from Texas heading to Florida this week to assist with Hurricane Milton recovery efforts.
By late Tuesday, Milton was categorized as a major hurricane and recently re-upgraded to a Category 5 storm as it moved east through the Gulf of Mexico on a projected path toward Florida's Gulf Coast.
This is the second major hurricane expected to impact Florida in recent weeks after Hurricane Helene caused major damage and was blamed for hundreds of deaths from the northern Florida Gulf Coast into the Carolinas.
Lubbock Power & Light sends crews
On Tuesday, LP&L announced crews from the municipal utility were returning to Florida, this time heading to Gainesville, in anticipation recovery efforts, according to a news release.
In preparation for power restoration, LP&L is sending 13 vehicles and 15 crewmembers. These crewmembers will replace the 15 LP&L employees who just returned from Hurricane Helene recovery efforts.
The LP&L vehicles departed Tuesday from the LP&L Distribution Center. On Tuesday they drove to Ruston, Louisiana and on Wednesday they're expected to complete the journey to Gainesville where they will shelter until the storm passes.
The 15 crewmembers making the trip include two construction crews, two service crews, and one mechanic. The call out for assistance comes as a result of a mutual service agreement signed by LP&L to assist in these types of disaster recovery events.
In the last few weeks, LP&L had already been assisting Gainesville Regional Utilities (GRU) with Hurricane Helene recovery efforts. Preliminary data shows that GRU has not experienced this level of damage since Hurricane Irma in 2017. The restoration process involved changing out around 100 poles, 70 transformers, and miles of conductor. All told, the first round of LP&L crews worked over 195 hours and traveled approximately 3,000 miles in order to safely restore power after Hurricane Helene.
As Florida continues to recover from Hurricane Helene, local resources are limited and we will continue to provide support in response to extensive damage from both hurricanes.
Given the disaster declaration issued, all expenses related to LP&L’s efforts in restoring power to residents of Florida will be reimbursed by the Federal Emergency Management Agency (FEMA), according to the news release.
"Florida's recovery from these consecutive hurricanes will take time, but mutual aid ensures we can contribute to their swift recovery," said Joel Ivy, LP&L Chief Administrative Officer. "We’re proud to be part of the nationwide effort to bring communities back on their feet and demonstrate the power of collaboration in times of crisis."
Breedlove sends food assistance after Hurricane Helene
Last week, Lubbock-based Breedlove Foods sent truckloads of food to Georgia and North Carolina to assist in the aftermath of Hurricane Helene. The shipments of dehydrated meals were shipped out Oct. 2 and 3.
"Our first two shipments of food relief for Hurricane Helene shipped out Wednesday and Thursday. The first shipment is headed to Georgia in partnership with SERV International, a nonprofit based in Canton, Georgia. The second shipment which Thursday is headed to North Carolina in partnership with Samaritan’s Purse, a nonprofit headquartered in Boone, North Carolina. In total, these two shipments will provide 200,000 meal servings," reads a message from Breedlove. "We currently have a generous donor willing to match donations up to $45,000. Breedlove would be very appreciative of any monetary support the Lubbock community is willing to offer so that we can continue to send more food to people who desperately need it. Anyone interested in making a donation can visit us at breedlove.org."
Texas sends emergency crews for Hurricane Milton
Texas Gov. Greg Abbott on Tuesday announced he directed the Texas Division of Emergency Management (TDEM) to deploy additional Texas emergency response personnel to Florida as Hurricane Milton moves through the Gulf of Mexico, following a request from the Florida Division of Emergency Management.
“Our country is stronger when we come together in times of crisis, and Texas is immediately deploying additional support to help our fellow Americans as Florida braces for this major hurricane,” Abbott said in a news release. “I directed the Texas Division of Emergency Management to deploy more emergency management personnel to assist Floridians in preparation for this devastating hurricane. I thank all the emergency response personnel and first responders from Texas and across the country for working tirelessly to protect Americans from Hurricane Milton’s destruction.”
At the direction of Gov. Abbott, TDEM has deployed an Incident Management Team consisting of emergency management personnel to support incident command, planning, operations, logistics, resource coordination, and disaster finance to assist with Florida’s Hurricane Milton emergency response operations.
These resources are in addition to the deployment of swiftwater rescue boat squads and search and rescue personnel to assist with flood response efforts and other emergency management personnel to provide support for emergency response resource coordination efforts yesterday ahead of impacts from Hurricane Milton.
This deployment of resources is coordinated under the Emergency Management Assistance Compact (EMAC). EMAC is a state-to-state mutual aid system that enables states to provide assistance and share resources with another state in response to a disaster or emergency. EMAC members can share resources from all disciplines, protect personnel who deploy, and be reimbursed for mission-related costs. For more information, visit emacweb.org.
Texas has deployed nearly 200 first responders to support hurricane response and recovery efforts across the southeastern United States, including:
FOX Big Noon Kickoff headed to Lubbock for Texas Tech vs. Colorado
Matthew Connerhttps://wreckemred.com/fox-big-noon-kickoff-headed-to-lubbock-for-texas-tech-vs-colorado-01jbt570bnms
Certainly, the Texas Tech football team opened eyes around the country by beating No. 11 Iowa State on Saturday. Now, the Red Raiders will get plenty of extra attention as the FOX Big Noon Kickoff pregame show is set to come to the South Plains.This weekend, the 6-3 Red Raiders will take on Colorado, which is 6-2 overall and 4-1 in Big 12 play. It will be a crucial game between two teams that still have hop...
Certainly, the Texas Tech football team opened eyes around the country by beating No. 11 Iowa State on Saturday. Now, the Red Raiders will get plenty of extra attention as the FOX Big Noon Kickoff pregame show is set to come to the South Plains.
This weekend, the 6-3 Red Raiders will take on Colorado, which is 6-2 overall and 4-1 in Big 12 play. It will be a crucial game between two teams that still have hopes of playing for a Big 12 title and FOX is sending its traveling pregame show to cover it.
This will be the first time that FOX's pregame show has come to Texas Tech. What's more, it is only the second time that one of the national traveling pregame shows has come to Lubbock after ESPN's College GameDay was broadcast from Lubbock in 2008 when the No. 7 Red Raiders hosted the No. 1 Texas Longhorns in the famous game that ended with the Graham Harrell to Michael Crabtree touchdown catch in the closing seconds.
Big Noon Kickoff is hosted each week by Rob Stone along with analysts Mark Ingram II, Matt Leinart, Urban Meyer, and Brady Quinn. It airs from 9 a.m. to 11 a.m. Central.
However, this does not mean that Tech and Colorado will kick off at 11 a.m. Though that is the time that FOX typically airs its biggest game of the day, this week, Ohio State and Purdue will occupy that window on the network.
Meanwhile, the Red Raiders and the Buffaloes will play at 3 p.m. Central. Though Red Raider fans were hoping for a night game, against "Coach Prime" Deion Sanders and his team, a 3 p.m. kick is far more desirable than an 11 a.m. kick.
It should be an exciting Saturday for the Red Raiders. Not only is the game already a sell-out, but it could also be the day that running back Tahj Brooks breaks Texas Tech's all-time rushing record. He is just 120 yards away from setting that mark and in every game he's played this year, he's run for at least 109 yards. Overall, he's averaging 130.8 yards per game on the ground so many think he'll pass Byron Hanspard this week.
Details about the Big Noon Kickoff broadcast such as the location and the time that fans will be allowed on the set have yet to be announced but are expected in the coming days. It will certainly be a weekend to remember around Raiderland.
2 West Texas healthcare systems impacted by IT outage, 1 confirmed ransomware attack.
Alana Edginhttps://www.lubbockonline.com/story/news/healthcare/2024/10/01/ransomware-attack-it-outage-reaches-day-6-in-west-texas-hospitals-umc-texas-tech-hsc-lubbock/75470046007/
This has been updated with new information as of Oct. 15.Two West Texas-area healthcare entities - the Texas Tech Health Sciences Center system and University Medical Center in Lubbock - are weeks into widespread IT outages, with UMC confirming it experienced a ransomware attack.While Lubbock's other major hospital system, Covenant Health, did not experience technical issues, the impact of these issues is impacting patients across West Texas and stretching to college campuses in Dallas, El Paso, Abilene ...
This has been updated with new information as of Oct. 15.
Two West Texas-area healthcare entities - the Texas Tech Health Sciences Center system and University Medical Center in Lubbock - are weeks into widespread IT outages, with UMC confirming it experienced a ransomware attack.
While Lubbock's other major hospital system, Covenant Health, did not experience technical issues, the impact of these issues is impacting patients across West Texas and stretching to college campuses in Dallas, El Paso, Abilene and Amarillo.
When did the West Texas ransomware attack begin?
University Medical Center Healthcare System in Lubbock, a Level 1 trauma center, announced the outage at 10 a.m. on Thursday, Sept. 26. The next day, the system confirmed it was being impacted by an ongoing ransomware attack.
"UMC Health System recently detected unusual activity within our IT systems," the center stated on its website. "Immediately after detecting this activity, our teams launched an investigation and took steps to proactively disconnect our systems to contain the incident. Through the ongoing investigation, we determined that the unusual activity was connected to a ransomware incident."
Ransomware "is malware designed to encrypt files on a device, rendering any files and the systems that rely on them unusable," according to the U.S. Cybersecurity and Infrastructure Security Agency. People who deploy the malware then demand money in exchange for releasing the files and systems.
Level 1 trauma centers have the highest surgical level capabilities designation. UMC is one of few across Texas, and the only one in West Texas.
While Texas Tech University Health Sciences Center confirmed an IT outage on Sunday, Sept. 29, it did not confirm if it was related to the attack on UMC. Later, the university confirmed the ongoing issues are due to a cybersecurity event. The center, which has campuses and clinics in Amarillo, the Permian Basin, Abilene, Dallas, and El Paso, has limited its operations.
The Avalanche-Journal has requested interviews with the CEO of UMC and TTUHSC president since earlier this month. We have been denied interviews.
What is impacted in the West Texas hospital ransomware attack, IT outage?
For TTUHSC, clinical operations were limited and classes were canceled on Monday, Sept. 30. Texas Tech Physicians, part of the organization, stated the clinic's phone lines were down and TTP could not communicate with patients through the online portal.
By Oct. 1, academic classes and operations resumed. Clinical operations and sites remained limited and would continue into the week.
The center's website, ttuhsc.edu, along with El Paso's website, remained unreachable on Tuesday. The website for Texas Tech Physicians gave an error message, though the phone number for the Multispecialty Clinic is working.
According to TTUHSC's social media, the Odessa clinics phone lines were down and were in the process of coming back Oct. 2. Previously scheduled appointments across the system are being kept. TTUHSC.edu email accounts can not be accessed.
The latest update on the clinics came from social media on Oct. 3. All Amarillo clinics have working phones, though intermittent outages could occur. Call backs could appear as blocked or unavailable on caller IDs. OB+GYN in Canyon and Pediatrics on Hillside cannot receive calls. Lubbock phone lines are working, though Midland and Odessa Clinics are still working to restore phone services.
Students, on Oct. 7, were told to complete assignments and hold onto them until informed by the school/course director. Provost Darrin D’Agostino also issued a statement to students.
"Rest assured that our faculty and staff are here to provide support and be as flexible as possible during this time, while maintaining the integrity of your education," D'Agostino said. "If you are experiencing difficulties or need assistance, I encourage you to reach out to your instructors or academic advisors—together, we will find solutions that work for you. Your perseverance and adaptability in the face of these challenges have not gone unnoticed, and we are committed to ensuring that you receive the support you need to continue your academic journey."
The cancellation from enrollment for non-payment for HSC students, which would have happened on Oct. 8, was eliminated, according to an Oct. 14 update.
On Oct. 2, TTUHSC released a landing page for public to see how the the IT outage is impacting academics, patients and team members and get their general questions answered. Visit: ttuhscinfo.com/ for more information.
That page for team members assured that employees' pay will not be impacted. On Oct. 12, departments were required to submit daily time entry spreadsheets for the previous workday by 10 a.m. The sheet is then sent to payroll.
When UMC first announced the attack, it diverted incoming emergency and non-emergency patients to other health facilities. Downtime procedures and accommodations were implemented to minimize disruptions.
The HIPPA Journal on Friday reported that the attack "affected multiple systems" at UMC, including the phone system. The report also stated UMC was unable to view messages in the patient portal.
UMC's latest update, issued around 6:30 p.m. on Sept. 30, stated progress has been made in restoring some services. Healthcare facilities remain open, including emergency centers and urgent care clinics. The Emergency Center was reopened to patients via ambulance.
"However, out of an abundance of caution, the Emergency Center continues to divert a select number of patients until all UMC resources are fully functioning," UMC stated.
UMC is investigating the ongoing issues and collaborating with third parties to restore operations.
"We expect to make substantial progress throughout the next few days," the center stated on an Oct. 4 update. "We remain committed to minimizing any disruption to our patients and will continue to keep our patients and community updated on our progress."
On Oct. 4, an update stated that the phone lines were back for all locations, Emergency Centers and Urgent Care Clinics are open, and only a select number of patients are being diverted.
The latest update, issued Oct. 11, stated UMC's Electronic Health Record system and the Find-a-Physician page have been restored across all UMC locations. Patients have also regained access to MyTeamCare patient portal and can communicate with UMCP Clinics. Emergency centers are accepting patients via ambulance, with "a select number of patients are being diverted."
"While these are important milestones in our recovery process, our investigation into the nature and scope of this incident remains ongoing, and we continue to work alongside third-party firms to safely restore full operations," the release stated.
Covenant Health System remains unimpacted by outage, attack. Here's what it is doing:
Covenant Health System, also in Lubbock, was alerted to the issue by UMC on the morning of Sept. 26. Covenant Medical Center and Covenant Children's assured they would be available to help. While UMC and TTUHSC remain at lower capacity, Covenant remains fully operational.
However, as the only fully operational system in Lubbock, it is impacted due to more people coming in. On Monday, Sept. 30, the system warned the public that wait times have increased at the Covenant Medical Center Emergency Department, even as high as 8 hours.
On Oct. 15, Covenant Health paused elective surgeries due to a nationwide IV fluid shortage caused by Hurricane Helene damaging a North Carolina manufacturing facility. In the release, it mentioned that Covenant's supply had been stressed prior to the hurricane due to the influx of patients during the ransomware attack.
The system encouraged people to utilize the other Emergency Centers on Quaker and Milwaukee Avenues, which are open 24/7 and have shorter wait times. People should also use the urgent care clinics for matters including:
Covenant's cybersecurity team is monitoring evolving threats and attacks.
How much is the ransom during the West Texas healthcare attack?
UMC has not said how much the ransom is as of Tuesday. However, the HIPAA Journal published a report with information from the State of Ransomware in Healthcare 2024, from Sophos, a British-based security software and hardware company.
Out of the 155 health organizations Sophos obtained information from, the average ransom in 2024 was $4 million. About 65% of the demands were for $1 million or more, and the remaining percent was for $5 million or more.
The ransom is just part of the overall cost of recovery, and recovery time has grown. The report stated 37% of surveyed systems took more than a month to recover in 2024, compared to 28% in 2023.