Call Disaster Response for Emergency Water Damage Clean-Up
- 24/7 Emergency Response - Call Now!
- Stop The Damage Before Mold Forms
- Our Home Inusurance Claim Experts Are Ready
- Learn How We Help Families With Water Damage
Water Damage Restoration in Richardson, TX
Owning a home or business is one of the hallmarks of living the American Dream. While there are many fulfilling and positive aspects of owning property, one of the challenges that owners face is property damage. This type of damage can be caused by a range of disasters, both man-made and natural. Of all the types of property damage, water damage is among the most common.
Whether from broken pipes or heavy thunderstorms, it doesn't take a professor from The University of Texas at Dallas in Richardson to know that water damage can be incredibly harmful to your home. Water can spread quickly throughout your property, causing damage to furniture and porous materials as it moves. In the blink of an eye, you could be looking at substantial rotting, warping, and even mold growth. That's why water damage restoration in Richardson, TX is so important - to mitigate the damage to your home and help prevent it from happening in the future.
Trying to overcome flooding and other water-related disasters on your own can seem like a lost cause. But with Disaster Response by your side, you don't have to lose hope. As a local water damage clean-up company, we provide comprehensive restoration services to properties of all sizes in Richardson. From the first time we assess your water damage to the time we mitigate and restore, we're here for you.
Fire Damage for Lisa Beadle
Mold Remediation for Terrence Bufford
Sewer Backup for Matt Penny
Soot Removal for Donald Moore
Water Damage for David Chapple
Fire Damage for Katya Thomas
Mold Remediation for Korie “Scud” Holdgraf
Sewer Backup for Jennifer Richardson
Soot Removal for Cerise Womack
Water Damage for Brian Dailey
Fire Damage for Tammy Kwiatkoski
Mold Remediation for Randi Brammeier
Dealing with property damage can be overwhelming. You're likely concerned about a few key things:
Navigating the insurance claim process
We guide you through every step, ensuring you understand the process and get the most out of your claim.
Scheduling for a quick and quality completion
We provide a clear timeline for restoration, prioritizing both speed and quality, so you can get back to normal as soon as possible.
You might also be thinking about:
Ensuring the safety and health of your family or employees during the restoration: Our team takes all necessary precautions to protect the safety and health of everyone involved, using the latest techniques and equipment.
Understanding the full scope of the damage and what needs to be done:We conduct a thorough assessment of the damage and provide a detailed plan of action, so you know exactly what to expect.
Knowing the costs upfront and avoiding unexpected expenses: We provide transparent pricing and a detailed estimate before any work begins, so there are no surprises along the way.
Preventing future issues, such as mold growth or structural problems: We don't just fix the visible damage—we address the root causes to prevent future issues, giving you peace of mind.
Protecting your belongings and valuables from further damage: We take extra care to safeguard your possessions during the restoration process, minimizing any further impact.
Minimizing disruption to your daily life or business operations: We work efficiently and flexibly to reduce the disruption to your routine, allowing you to continue with your life or business as smoothly as possible.
Finding a trustworthy team to handle your property with care: Our experienced and highly-trained professionals treat your property as if it were their own, ensuring the highest standard of care.
Ensuring the job is done right the first time: We pride ourselves on doing the job right the first time, using industry-leading techniques and thorough quality checks to ensure lasting results.
Receiving clear communication and updates throughout the restoration process: We keep you informed every step of the way, providing regular updates and clear communication, so you're never left in the dark.
Ensuring the safety and health of your family or employees during the restoration: Our team takes all necessary precautions to protect the safety and health of everyone involved, using the latest techniques and equipment.
At Disaster Response, It's All About You
Like McKamy Springs in Richardson, Disaster Response has been a pillar of the community for years. As a second-generation disaster response company, we know that our work is never about us. At its most basic, it's always about you—your situation, your needs, and your satisfaction. We engineer our processes to help you quickly recover from water floods and disasters. Our total focus is on you, our valued customer. And that, in a nutshell, is what makes Disaster Response one of the most trusted and highly-rated water restoration companies in Richardson.
Instead of focusing on profit, bottom lines, and yearly projections, we make you our priority. That's why we're serious about providing expert-level disaster preparedness and response services when you need them the most. Could you imagine trying to decipher misleading fine print or dealing with a pushy salesperson when you're just trying to get your life back together? That's not the Disaster Response way, and it never will be.
We don't just clean up after water leaks, floods, or other disasters; we go above and beyond by providing a consultative approach that serves you for years to come. We assist you in dealing with insurance adjusters to ensure you get the coverage you deserve without unnecessary delays. We make it a point to meticulously review every detail of your claim and work hard to make sure adjusters understand the full extent of your losses. We can also provide guidance on how and when to engage a public adjuster to bypass inefficiencies in the insurance process. At the end of the day, we strive to provide peace of mind during your difficult time and work tirelessly to get your property back to its pre-loss condition.
The Disaster Response Difference
Professional Technicians, Technology, and Processes
In fact, we'll dispatch a team of water disaster technicians to you within three minutes. We'll also advise you on what can be done to minimize the water damage in your home or business. Our water damage restoration team will use cutting-edge technology and IICRC-approved methods to restore as much of your property as possible.
Insurance Advocacy
Disaster Response works one-on-one with you and your insurance provider to expedite the claims process and get your home back to normal as soon as possible.
Satisfaction Guaranteed
We're proud of our work and stand behind every project we complete. Our goal is to exceed expectations and provide peace of mind throughout every step of your water damage restoration process. If you're not satisfied for any reason, we'll listen to your concerns and work tirelessly to rectify any issues that need addressing.
Jeremy Dunaway
No Fuss Solutions
Disaster Response Introducing No Fuss Solutions: The Premier Choice for Emergency Clean-Up**
At Disaster 911, we're elevating the standard with ( No Fuss Solutions ), our trusted go-to contractor for emergency clean-up services. While others may settle for the status quo, ( No Fuss Solutions ) takes an innovative approach to restoration.
From water and fire damage to mold remediation, ( No Fuss Solutions ) doesn't just follow industry norms-they set new ones. Our rigorous vetting process ensures that ( No Fuss Solutions ) exceeds expectations, delivering cutting-edge solutions for your emergency needs.
When you choose Disaster 911 and ( No Fuss Solutions ), you're opting for a dynamic partnership that prioritizes effective, next-level recovery. Don't settle for the ordinary-when disaster strikes, choose the best in emergency response.
22803 Tuwa Rd, Tomball, TX 77375
Call Us
Your Guide to Water Damage Restoration in Richardson, TX
Water damage restoration is a key step in remediating damage to your home, both structurally and aesthetically. Damage from water doesn't just affect the walls, floors, and ceilings in your home. It can also cause deeper issues that, when untreated, can weaken your foundation significantly and lead to long-term instability.
As if that weren't enough, water damage can present health hazards to your friends, family, and pets. Mold and bacteria can grow in damp areas after water incidents, causing allergies, respiratory problems, and even visits to The Monarch at Richardson in Richardson for examination. Ignoring water damage can also result in irreversible harm to your belongings, including furniture, electronics, and sentimental items, leading to financial loss and emotional distress. Professional water clean-up services can repair the damage to your property, help protect valuable assets, and re-establish your home or business as a safe, healthy environment for occupants.
What Makes Our Water Damage Company in Richardson, TX, Different from Others?
One of the most common questions we get at Disaster Response is, "What separates you from other water damage clean-up companies in Richardson?" The first and easiest answer to that question centers around our commitment to customer service. We hold our clients in high regard because, without them, there would be no Disaster Response. As such, we work tirelessly to provide them with quality work from friendly and helpful technicians, regardless of the size of their home or business.
But that's just the start. Our clients recommend friends and family to our business because we prioritize the following:
Cost
Investing in damage restoration for your home is a smart move that can help reduce long-term costs. The best part? Our services are covered by insurance companies, so there's less worry about paying out of pocket.
Technicians
Every member of our team has years of experience, specialized training, and certifications in handling water damage. We prioritize our customers' well-being and meticulously attend to every detail to prevent any potential mold-related issues in the future. From single-family homes to
Time
Water disasters happen quicker than you might think. One moment, you're enjoying family time at Cottonwood Park in Richardson. The next, you're pulling in your driveway to a flooded home. When you call our office, we'll get to work assessing the cause of your water damage and how extensive the water damage is in your home or business. From there, we'll dispatch a team of IICRC water damage restoration experts to your location.
Tools
Disaster Response has made significant investments in cutting-edge water damage equipment, including inspection tools that enable thorough water removal. Our technicians have undergone extensive training to operate these machines and know when and when not to use them.
Process
For over 40 years, we have been helping with water damage issues, refining our process along the way. We can quickly find hidden damages that others might miss and document everything for your insurance company.
Reliable Water Damage Restoration Network
We aren't afraid to ask for help if it means a safer, more enjoyable environment for your family or customers. In fact, we have access to a network of industry pros who are experts in a range of water damage services. To make your life a little easier, we also work with insurance professionals who assist with the claims process.
What Does Disaster Response Fix?
As an IICRC-certified water damage contractor in Richardson, TX, our technicians can address several areas of your home or business that have been damaged by a water disaster.
- Floors: It's very important to take the necessary time and steps to effectively dry your floors to prevent any potential water damage and mold growth in the future.
- Walls: Depending on the amount of water that enters your business or home, the structural integrity of your property may be at stake. Our technicians will evaluate the situation, inspect your property, and replace materials damaged by water.
- Rugs: If your rugs get wet during flooding or from another water disaster, they may be salvageable. We'll work hard to save all the rugs in your property.
- Furniture: Your furniture is probably expensive and may hold a certain level of sentimental value. Instead of throwing it away or donating it to Fort Richardson State Park Historic Site in Richardson, we can repair and restore it.
Disaster Response specializes in every kind of damage caused by rain, wind, or snowstorms. We handle water damage, mold, mildew, and more, and can be at your home or office within an hour of your call to assess the situation and put a water damage restoration plan into action.
What Tools Does Disaster Response Use for Water Damage Clean-Up?
We only use the best equipment! With our extensive experience in the Richardson restoration industry, we've acquired state-of-the-art tools designed to tackle a wide range of challenges. This experience has also allowed our technicians to identify which type of equipment is best for a particular situation. Some of the most common water damage restoration tools we use include:
Infrared Cameras
Our infrared cameras give us the ability to see moisture in walls and ceilings that is not visible to the naked eye, almost like having "X-ray" vision. This capability allows us to detect and address trapped and hidden humidity, significantly reducing the risk of mold growth.
Moisture Meters
We use moisture meters to measure moisture levels in cellulose material. Before and after the drying process, we will conduct moisture readings in all areas of your property. If we detect moisture in an unaffected area of your building, we'll get to work quickly to dry it.
Air Movers
This equipment is designed to work in conjunction with our dehumidifiers. While our dehumidifiers extract moisture from the air and convert it to a liquid, our Air Mover helps to circulate this moisture in the air so that the dehumidifier can effectively remove it.
Ozone Generators
These advanced tools enable us to cleanse affected surfaces and the air in a more effective manner. Ozone Generators work by causing oxygen molecules to implode, making them a valuable deodorization tool.
Xtreme Xtractor
This tool is great for tackling tough moisture after water damage. It allows us to apply direct pressure to a surface, like a carpet, that has soaked up water. The pressure helps draw out the water, making it easier to remove.
Top 3 Types of Water Damage You Should Know About
Water damage can strike without warning and can wreak havoc on your property, leaving you feeling hopeless and overwhelmed. Whether it's from a burst pipe, a severe storm, or an overflowing appliance, your property needs immediate water damage clean-up in Richardson, TX, to prevent further harm. Here are the top three types of water damage you should know about:
Clean Water Damage
This type of water damage happens from a "clean" source, such as rainwater or a broken pipe in your home. It's easier to clean up than others on this list but can still cause extensive property damage when ignored.
Gray Water Damage
Gray water damage stems from appliances such as toilets without feces, washing machines, and dishwashers. Gray water sometimes contains bacteria and contaminants that can make you or your family sick.
Black Water Damage
The name alone indicates the severity of this type of water damage. It's caused by backed-up sewer lines, river flooding, and standing water that supports bacteria growth. Black water presents serious health hazards and needs to be handled by professional water damage contractors.
If you suspect your home or business has been damaged by one or more of the types of water above, take the following steps:
- Be Safe: Turn off all electricity running through your property. Don't go near or touch any water you believe to be contaminated.
- Stop the Source of Water: If you're able, put a stop to the water at its source. That way, you can prevent more damage.
- Call Disaster Response: Contact our water damage company ASAP for water restoration services. Our team is available 24/7 to respond to emergencies.
Our Process for Water Damage Restoration in Richardson, TX
Having a water damage restoration company by your side who knows how to remediate moisture is a key factor in getting your life back on track. At Disaster Response, we have refined our process over 40+ years of water damage clean-up experience. That way, we can provide customers with reliable, comprehensive service when they need it the most.
We utilize powerful pumps and vacuums to eliminate standing water from your property. Swift water removal is essential in minimizing damage and lowering the likelihood of mold growth. Our team is dedicated to ensuring efficient water extraction to prevent any additional complications.
After extracting water from your property, we dry and dehumidify the impacted areas. We use industrial-grade dehumidifiers and air movers to do so to eliminate moisture from walls, floors, and furniture. Proper drying helps prevent warping, swelling, and the growth of mold.
Whenever we deal with water damage, we have to address the potential contaminants and bacteria that can enter your home. We make sure to thoroughly clean and sanitize all affected areas to create a safe living environment. This involves cleaning carpets, upholstery, and personal belongings. Our technicians also use antimicrobial treatments to prevent mold and bacterial growth.
The final step in the process is the restoration of your home to its pre-damage condition. This comprehensive restoration process may encompass a range of tasks, from minor repairs such as replacing drywall and installing new carpeting to major reconstruction efforts. Rest assured that Disaster Response is fully equipped to manage all aspects of water damage restoration, from start to finish.
- Maintenance: Have your business or home's roof, appliances, and plumbing inspected by professionals to spot early signs of wear and tear.
- Water Alarms: If there is a flood or leak in your home, a water alarm can alert you so that you can take action immediately.
- Drainage: Your home needs proper drainage systems in place at all times. To prevent water buildup, be sure to unclog your downspouts and gutters.
- Cracks and Gaps: Be sure to seal up any cracks and gaps in your property's foundation to limit water from getting inside.
The Water Damage Company in Richardson, TX, You Can Trust
When you want a great steak, you don't go to a fast-food joint and expect a filet. You go to a Jasper's Richardson in Richardson. When you need quality disaster response services from licensed professionals, you don't go to a fly-by-night shop. You contact Disaster Response.
As a local water damage clean-up business, we believe that providing clients with effective service that they can rely on in times of stress is of utmost importance. While some of our competitors prioritize profits over people, you can rest easy knowing we care about you - and that's something you can always count on when you choose our water damage company.
Whether a pipe has burst in your commercial space and your showroom is flooding, or your home has standing water from a Richardson rainstorm, we're here for you 24/7. Contact our office to learn more about the Disaster Response difference or to schedule an inspection for your property today.
Contact Your Emergency Disaster Response Now!
Latest News in Richardson, TX
7 Reasons Richardson, TX is Perfect for Your Next Move: Selling the City
by LandonBuford.com Staffhttps://landonbuford.com/selling-the-city-richardson-tx/
Richardson, Texas, is not just another spot on the map; it’s a vibrant community brimming with opportunities for families, professionals, and adventurers alike. In this blog, we’ll explore why making Richardson your next home could be one of the best decisions you ever make. From its friendly neighborhoods to the thriving economy, there’s so much to love about this city. Let’s dive into the reasons that make Richardson a wonderful place to call home.Richardson is often touted as one of the leading tech hubs in ...
Richardson, Texas, is not just another spot on the map; it’s a vibrant community brimming with opportunities for families, professionals, and adventurers alike. In this blog, we’ll explore why making Richardson your next home could be one of the best decisions you ever make. From its friendly neighborhoods to the thriving economy, there’s so much to love about this city. Let’s dive into the reasons that make Richardson a wonderful place to call home.
Richardson is often touted as one of the leading tech hubs in the U.S., and for good reason. Home to the Telecom Corridor, this city boasts a robust network of high-tech companies, including the likes of AT&T and Cisco Systems. The availability of such large employers creates a wealth of job opportunities for residents, ensuring a dynamic economy that attracts professionals from all over. It’s not just about jobs, though; this tech-savvy environment fosters innovation and collaboration, making Richardson a hotbed for creativity.
Beyond the presence of major corporations, Richardson also supports a thriving startup ecosystem. With co-working spaces, accelerators, and a supportive community focusing on technology, budding entrepreneurs are encouraged to take risks and turn their ideas into reality. This unique blend of established entities and fresh talent only enhances the allure of moving here—no matter your area of expertise, you’ll find a welcoming environment that nurtures growth. In Richardson, the future looks bright!
Culture thrives in Richardson! From art galleries to live performances, the city offers a rich tapestry of cultural experiences. One of the highlights is the Annual Wildflower! Arts and Music Festival, which attracts visitors from around the region, showcasing incredible local artists and musicians. This festival not only honors the creative spirit of Richardson but also fosters a sense of community among residents.
Moreover, Richardson is home to the Eisemann Center for Performing Arts, a stunning venue that hosts a variety of shows ranging from theatrical performances to concerts. The diverse programming ensures there’s always something to look forward to, whether you’re a fan of classical music or contemporary dance. An evening out in Richardson is never dull; there’s a moment to indulge your senses.
With numerous cultural attractions and events, the sense of community is palpable here. Local art exhibitions frequently feature work from talented residents, encouraging everyone to appreciate and engage with the arts. It’s this vibrant cultural scene that adds a particular charm to Richardson, making it a place worth considering for your next move.
When it comes to education, Richardson shines brightly. The city boasts a fantastic array of public and private schools that focus on providing students with an enriching learning environment. For families, this emphasis on quality education is often a top priority when selecting a place to live. Richardson’s schools consistently perform above the state average, ensuring that students receive both fundamental skills and critical thinking abilities that are essential for success.
Moreover, higher education opportunities are readily available. With institutions like the University of Texas at Dallas located right in town, residents have access to top-tier programs and resources. This university is not only known for its strong engineering and computer science departments but also offers numerous extracurricular activities and community involvement options that enrich the college experience. In Richardson, education truly extends beyond the classroom.
For those who cherish the great outdoors, Richardson offers a plethora of parks and recreational options. With over 40 parks scattered throughout the city, residents have ample opportunities to engage in various outdoor activities. Whether you prefer jogging along scenic trails, picnicking with family, or simply enjoying nature, you’ll find a green space that caters to your desires.
Richardson’s parks are also equipped with excellent facilities, including sports complexes, playgrounds, and community centers. With amenities such as swimming pools and tennis courts, it’s easy to foster an active lifestyle. Events held throughout the year, such as summer movie nights and fun runs, further encourage residents to engage with their neighbors while enjoying all that the outdoors has to offer.
Whether you’re an avid hiker, a sports enthusiast, or someone who loves a leisurely stroll, you’ll find yourself spoiled for choice when it comes to outdoor adventures in Richardson. A community that values health and wellness is a community worth being a part of.
Richardson is a food lover’s paradise! With a diverse range of dining options at your fingertips, it would take years to sample all the fantastic restaurants in town. From upscale eateries to cozy cafes and food trucks, the culinary scene here truly has something for every palate. Are you in the mood for authentic Mexican cuisine? How about some mouthwatering BBQ or Asian fusion? The choices are endless, reflecting the city’s rich cultural mosaic.
In addition to the flavorful dining experiences, Richardson features a variety of shopping destinations that cater to every need. From large shopping centers to unique boutiques, you’ll find everything from daily essentials to one-of-a-kind gifts. This variety not only supports local businesses but also ensures that residents have convenient access to all they may require without needing to venture far.
One of the standout benefits of living in Richardson is its proximity to major cities like Dallas and Fort Worth. Nestled conveniently between these urban hubs, residents enjoy the best of both worlds: a peaceful suburban lifestyle with easy access to the excitement and amenities that city living provides. Commuting for work or leisure becomes effortless, allowing you to enjoy cosmopolitan adventures while returning to the comfort of your home in Richardson.
Additionally, the city is well-connected through an effective public transit system and major highways, making travel straightforward and convenient. Whether you’re heading to a concert in Dallas, catching a sports game in Fort Worth, or attending a vibrant festival, you’ll appreciate the quick access provided by living in Richardson. It’s a strategic location for those who wish to experience a diverse array of attractions, yet crave a quieter living environment.
Perhaps one of the most compelling reasons to move to Richardson is the genuinely warm sense of community that thrives here. Neighbors know each other by name, fostering connections that make the city feel like a close-knit family. The numerous community events and local initiatives encourage residents to engage with one another and build meaningful relationships. These activities truly highlight the welcoming spirit of Richardson, making it easier to create lasting friendships.
Moreover, there are various neighborhood groups and civic organizations dedicated to enhancing the quality of life within the city. This culture of giving back instills a sense of shared responsibility among residents while promoting a level of involvement that contributes positively to the community. With such engagement and participation, moving to Richardson feels like stepping into a supportive environment where everyone looks out for one another.
City of Richardson Anticipates Early Afternoon Announcement Regarding Boil Water Notice
richardsontoday.comhttps://richardsontoday.com/city-of-richardson-anticipates-early-afternoon-announcement-regarding-boil-water-notice/
The North Texas Municipal Water District (NTMWD) has informed the City of Richardson that water sample testing results from the area affected by the boil water notice are expected to be available by early afternoon. Once made available, results will be reported to the Texas Commission on Environmental Quality (TCEQ), which will determine if the boil water notice can be lifted.The City will continue to operate a water distribution center located at the Heights Recreation Center (see below for location and times) until the conclusion of...
The North Texas Municipal Water District (NTMWD) has informed the City of Richardson that water sample testing results from the area affected by the boil water notice are expected to be available by early afternoon. Once made available, results will be reported to the Texas Commission on Environmental Quality (TCEQ), which will determine if the boil water notice can be lifted.
The City will continue to operate a water distribution center located at the Heights Recreation Center (see below for location and times) until the conclusion of this incident, and has provided an estimated 4,500 cases of water to people who have visited the center, so far. Inclement weather is expected later today, and further information will be provided if there are impacts at the water distribution site.
Water Distribution CenterBottled water is available for pickup at the Heights Recreation Center throughout the duration of this incident.
Heights Recreation Center711 W Arapaho Rd, Richardson, TX 75080Times of operationUntil 10 p.m. Friday (Nov. 8, 2024)
NOTE: The water distribution center will cease operations once the boil water notice has been lifted.
Why Boil Water Notice Was IssuedThe Texas Commission on Environmental Quality requires a boil water notice to go into effect for any public water supply that drops below 20 pounds per square inch, for any amount of time. The TCEQ requires the order to stay in place until laboratory test results indicate the water is safe for human consumption.
When Will The Notice Be LiftedThe boil water notice will stay in effect until the TCEQ confirms lab results of water samples taken from the impacted area show the public water supply is safe for human consumption.
Where Boil Water Notice Is In EffectThe impacted area is located in a portion of the City’s 767 water distribution zone (see map) that services approximately 17,000 customers. This includes residential properties, school campuses, and businesses. All customers in this area fall under the boil water notice.
If you have questions concerning this matter, you may contact the City’s 24-hour Response Center at 972-744-4111 or e-mail questions to AskRichardsonPublicServices@cor.gov.
Please know, City of Richardson Public Services staff are working diligently to rectify this issue. Please be patient, as we are working for your safety.
City Issues Boil Water Notice
richardsontoday.comhttps://richardsontoday.com/city-issues-boil-water-notice/
Notice issued after an equipment malfunction and operations oversight allowed the water level in a tower located in the City’s 767 water distribution zone to drop to zero. City providing bottled water to impacted customers.Due to the drop in water pressure in a portion of the City’s 767 water zone (see map), the Texas Commission on Environmental Quality has required the City of Richardson to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Chi...
Notice issued after an equipment malfunction and operations oversight allowed the water level in a tower located in the City’s 767 water distribution zone to drop to zero. City providing bottled water to impacted customers.
Due to the drop in water pressure in a portion of the City’s 767 water zone (see map), the Texas Commission on Environmental Quality has required the City of Richardson to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow the protective measures provided below.
What HappenedEarlier today, the City’s Holly Water Tower (located between Mimosa Drive and Dogwood Drive) lost all water pressure. The loss of pressure was due to a malfunction of telemetry equipment that failed to notify operators of the drop in water level of the tower. The tower was at zero pressure for approximately five minutes before teams identified the issue and restarted the pumps.
While telemetry equipment monitors the water level in the tower, the City also has Supervisory Control And Data Acquisition (SCADA) personnel staffed around the clock to monitor the system and respond when issues arise. The staff on-duty at the time did not recognize the technology malfunction, which, when combined with the equipment failure, allowed the water levels in the tower to drop.
The impacted area is located in a portion of the City’s 767 water distribution zone (see map) that services approximately 17,000 customers. This includes residential properties, school campuses, and businesses. All customers in this area fall under the boil water notice.
Water Distribution CenterThe City of Richardson has bottled water available for all residents impacted in the area of the boil water notice. Bottled water will be available for pickup at the Heights Recreation Center throughout the duration of this incident.
Water distribution center location and times of operation:
Heights Recreation Center711 W Arapaho Rd, Richardson, TX 75080
Times of operation8:30 p.m. – 10 p.m. Wednesday (Nov. 6, 2024)7 a.m. – 10 p.m. Thursday (Nov. 7, 2024)7 a.m. – 10 p.m. Friday (Nov. 8, 2024)
NOTE: The water distribution center will cease operations once the boil water notice has been lifted.
Help Share Information Regarding the Boil Water NoticePlease share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
When Boil Water Notice Will Be LiftedCity crews are gathering water samples from the impacted area overnight and will send them to the North Texas Municipal Water District (NTMWD) in the morning for testing. Test results of the samples are expected sometime Friday, at which time the City hopes to be able to lift the boil water notice.
When it is no longer necessary to boil the water, the City of Richardson will notify customers that the water is safe for human consumption.
Need to Boil WaterTo ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.
Restaurants May Continue to Operate As Long As They Meet Safety GuidelinesRestaurants operating within the affected area under the boil water notice may continue to operate, provided they follow proper guidelines to disinfect water and ensure it is safe for human consumption.
How to Boil/Disinfect Water to Meet Safety GuidelinesThe following information is provided by the Centers for Disease Control (CDC) as guidelines.
To boil water:
To disinfect water:
If the tap water is clear:
If the tap water is cloudy:
Sanitize Containers When Using for Water Storage
To sanitize containers:
Customers Using Water Filters Should Also Boil WaterBoil tap water even if it is filtered. Most kitchen and other household water filters typically do not remove bacteria or viruses.
Preparing and cooking food:
Feeding Babies and Using FormulaBreastfeeding is best. Continue to breastfeed. If breastfeeding is not an option:
Ice
Bathing/Showering/Washing Hands
Brushing Teeth
Washing Dishes
Household dishwashers are generally safe to use if the water reaches a final rinse temperature of at least 150 degrees or if the dishwasher has a sanitizing cycle.
To wash dishes by hand:
LaundryIt is safe to do laundry as usual.
PetsPets can get some of the same diseases as people. It is a good idea to give them boiled water that has been cooled.
Alternative to Boiling WaterIn lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
RISD To Close Campuses In Impacted AreaThe Richardson Independent School District has informed the City it will close all campuses impacted by the boil water notice. Please check with your school campus if you have more questions about impacts to classes.
Questions Regarding the Boil Water NoticeIf you have questions concerning this matter, you may contact the City’s 24-hour Response Center at 972-744-4111 or e-mail questions to AskRichardsonPublicServices@cor.gov.
Please know, City of Richardson Public Services staff are working diligently to rectify this issue. Please be patient, as we are working for your safety.
City of Richardson lifts Boil Water Notice for southwest region of the city
wfaa.comhttps://www.wfaa.com/article/news/local/richardson-issues-boil-water-notice-for-residents-in-southwest-region/287-18712067-19d3-4bba-810b-7615c7385f3f
The city says laboratory test results show the water no longer requires boiling as of Friday.RICHARDSON, Texas — The City of Richardson has lifted a Boil Water Notice for residents in the southwest region of the city, indicating the water is now safe to drink after an equipment malfunction Wednesday.In a statement issued Friday, the city said the public water system took the necessary actions to restore water quality, and provided TCEQ with laboratory test results showing the water no longer requires boiling as of Friday....
The city says laboratory test results show the water no longer requires boiling as of Friday.
RICHARDSON, Texas — The City of Richardson has lifted a Boil Water Notice for residents in the southwest region of the city, indicating the water is now safe to drink after an equipment malfunction Wednesday.
In a statement issued Friday, the city said the public water system took the necessary actions to restore water quality, and provided TCEQ with laboratory test results showing the water no longer requires boiling as of Friday.
"I would like to thank the community for its support, patience, and understanding on behalf of our water crews and all the additional teams brought in to assist in responding to this incident," said Richardson City Manager Don Magner in a statement. "We are committed to conducting a thorough after action review to identify any improvements that will help us avoid and prevent similar issues in the future."
As the notice is lifted, the city says the operations of the water distribution center have ended.
Magner previously said they received complaints about water pressure from residents and other users Wednesday afternoon and discovered a water tower between Mimosa Drive and Dogwood Drive had completely emptied despite sensors reporting water levels in the tower of about 10 feet.
"Because of that misinformation, we weren't able to activate our tanks to begin to refill the water to keep that pressure," Magner said. "The pressure was completely lost."
The city said the water pressure was at zero for about five minutes before the issue was identified and the pumps were restarted.
Magner said he doesn't believe there was any immediate threat to anyone who drank the water in the affected area before the boil water notice was issued.
He said the city hasn't had a similar sensor malfunction before and he's unsure when it was last tested.
The city said this notice affected about 17,000 customers, including residential areas, schools and businesses.
On Wednesday, Richardson ISD decided to close the following five campuses on Thursday:
Richardson ISD announced on Thursday that it would reopen the campuses on Friday, even without drinking water.
According to a letter to parents, water fountains and bottle refill stations at the schools will be covered and may not be used by students. The campuses have been stocked with water bottles and the cafeteria staff will be serving cold meals that don't require water to prepare, rinse or clean up.
“We have seen a tremendous outpouring of support during this incident, and I would like to thank the community for its patience and understanding as we continue work to bring our water service back to normal,” said Magner. “If there is a silver lining it is this incident has brought neighbors even closer together. I thank our local news partners and the community for their help in spreading the word quickly and hope we will soon be able to lift the boil water notice so people can return to their normal routines as soon as possible.”
Disclaimer:
