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Water Damage Restoration in Santa Rosa, CA

Owning a home or business is one of the hallmarks of living the American Dream. While there are many fulfilling and positive aspects of owning property, one of the challenges that owners face is property damage. This type of damage can be caused by a range of disasters, both man-made and natural. Of all the types of property damage, water damage is among the most common.

Whether from broken pipes or heavy thunderstorms, it doesn't take a professor from Santa Rosa Junior College in Santa Rosa to know that water damage can be incredibly harmful to your home. Water can spread quickly throughout your property, causing damage to furniture and porous materials as it moves. In the blink of an eye, you could be looking at substantial rotting, warping, and even mold growth. That's why water damage restoration in Santa Rosa, CA is so important - to mitigate the damage to your home and help prevent it from happening in the future.

Trying to overcome flooding and other water-related disasters on your own can seem like a lost cause. But with Disaster Response by your side, you don't have to lose hope. As a local water damage clean-up company, we provide comprehensive restoration services to properties of all sizes in Santa Rosa. From the first time we assess your water damage to the time we mitigate and restore, we're here for you.

Disaster Review

What Our Clients Are Saying

Dealing with property damage can be overwhelming. You're likely concerned about a few key things:

insurance claim process
Navigating the insurance claim process

We guide you through every step, ensuring you understand the process and get the most out of your claim.

quality completion
Scheduling for a quick and quality completion

We provide a clear timeline for restoration, prioritizing both speed and quality, so you can get back to normal as soon as possible.

You might also be thinking about:

safety and health

Ensuring the safety and health of your family or employees during the restoration: Our team takes all necessary precautions to protect the safety and health of everyone involved, using the latest techniques and equipment.

assessment

Understanding the full scope of the damage and what needs to be done:We conduct a thorough assessment of the damage and provide a detailed plan of action, so you know exactly what to expect.

expenses

Knowing the costs upfront and avoiding unexpected expenses: We provide transparent pricing and a detailed estimate before any work begins, so there are no surprises along the way.

structural

Preventing future issues, such as mold growth or structural problems: We don't just fix the visible damage—we address the root causes to prevent future issues, giving you peace of mind.

Protecting

Protecting your belongings and valuables from further damage: We take extra care to safeguard your possessions during the restoration process, minimizing any further impact.

You might also be thinking
might also be thinking
Minimizing

Minimizing disruption to your daily life or business operations: We work efficiently and flexibly to reduce the disruption to your routine, allowing you to continue with your life or business as smoothly as possible.

trustworthy

Finding a trustworthy team to handle your property with care: Our experienced and highly-trained professionals treat your property as if it were their own, ensuring the highest standard of care.

Ensuring

Ensuring the job is done right the first time: We pride ourselves on doing the job right the first time, using industry-leading techniques and thorough quality checks to ensure lasting results.

updates

Receiving clear communication and updates throughout the restoration process: We keep you informed every step of the way, providing regular updates and clear communication, so you're never left in the dark.

involved

Ensuring the safety and health of your family or employees during the restoration: Our team takes all necessary precautions to protect the safety and health of everyone involved, using the latest techniques and equipment.

At Disaster Response

At Disaster Response, It's All About You

Like Luther Burbank Home Gardens in Santa Rosa, Disaster Response has been a pillar of the community for years. As a second-generation disaster response company, we know that our work is never about us. At its most basic, it's always about you—your situation, your needs, and your satisfaction. We engineer our processes to help you quickly recover from water floods and disasters. Our total focus is on you, our valued customer. And that, in a nutshell, is what makes Disaster Response one of the most trusted and highly-rated water restoration companies in Santa Rosa.

Instead of focusing on profit, bottom lines, and yearly projections, we make you our priority. That's why we're serious about providing expert-level disaster preparedness and response services when you need them the most. Could you imagine trying to decipher misleading fine print or dealing with a pushy salesperson when you're just trying to get your life back together? That's not the Disaster Response way, and it never will be.

We don't just clean up after water leaks, floods, or other disasters; we go above and beyond by providing a consultative approach that serves you for years to come. We assist you in dealing with insurance adjusters to ensure you get the coverage you deserve without unnecessary delays. We make it a point to meticulously review every detail of your claim and work hard to make sure adjusters understand the full extent of your losses. We can also provide guidance on how and when to engage a public adjuster to bypass inefficiencies in the insurance process. At the end of the day, we strive to provide peace of mind during your difficult time and work tirelessly to get your property back to its pre-loss condition.

The Disaster Response Difference

number-one

Professional Technicians, Technology, and Processes

In fact, we'll dispatch a team of water disaster technicians to you within three minutes. We'll also advise you on what can be done to minimize the water damage in your home or business. Our water damage restoration team will use cutting-edge technology and IICRC-approved methods to restore as much of your property as possible.

number-two

Insurance Advocacy

Disaster Response works one-on-one with you and your insurance provider to expedite the claims process and get your home back to normal as soon as possible.

number-three

Satisfaction Guaranteed

We're proud of our work and stand behind every project we complete. Our goal is to exceed expectations and provide peace of mind throughout every step of your water damage restoration process. If you're not satisfied for any reason, we'll listen to your concerns and work tirelessly to rectify any issues that need addressing.

Disaster-Response Difference
Guide-Water-Damage.png

Your Guide to Water Damage Restoration in Santa Rosa, CA

Water damage restoration is a key step in remediating damage to your home, both structurally and aesthetically. Damage from water doesn't just affect the walls, floors, and ceilings in your home. It can also cause deeper issues that, when untreated, can weaken your foundation significantly and lead to long-term instability.

As if that weren't enough, water damage can present health hazards to your friends, family, and pets. Mold and bacteria can grow in damp areas after water incidents, causing allergies, respiratory problems, and even visits to Arbol Residences of Santa Rosa in Santa Rosa for examination. Ignoring water damage can also result in irreversible harm to your belongings, including furniture, electronics, and sentimental items, leading to financial loss and emotional distress. Professional water clean-up services can repair the damage to your property, help protect valuable assets, and re-establish your home or business as a safe, healthy environment for occupants.

What Makes Our Water Damage Company in Santa Rosa, CA, Different from Others?

One of the most common questions we get at Disaster Response is, "What separates you from other water damage clean-up companies in Santa Rosa?" The first and easiest answer to that question centers around our commitment to customer service. We hold our clients in high regard because, without them, there would be no Disaster Response. As such, we work tirelessly to provide them with quality work from friendly and helpful technicians, regardless of the size of their home or business.

But that's just the start. Our clients recommend friends and family to our business because we prioritize the following:

Investing-damage

Cost

Investing in damage restoration for your home is a smart move that can help reduce long-term costs. The best part? Our services are covered by insurance companies, so there's less worry about paying out of pocket.

specialized training

Technicians

Every member of our team has years of experience, specialized training, and certifications in handling water damage. We prioritize our customers' well-being and meticulously attend to every detail to prevent any potential mold-related issues in the future. From single-family homes to

disasters happen quicker

Time

Water disasters happen quicker than you might think. One moment, you're enjoying family time at Howarth Park in Santa Rosa. The next, you're pulling in your driveway to a flooded home. When you call our office, we'll get to work assessing the cause of your water damage and how extensive the water damage is in your home or business. From there, we'll dispatch a team of IICRC water damage restoration experts to your location.

significant investments

Tools

Disaster Response has made significant investments in cutting-edge water damage equipment, including inspection tools that enable thorough water removal. Our technicians have undergone extensive training to operate these machines and know when and when not to use them.

helping with water damage

Process

For over 40 years, we have been helping with water damage issues, refining our process along the way. We can quickly find hidden damages that others might miss and document everything for your insurance company.

Reliable Water Damage

Reliable Water Damage Restoration Network

We aren't afraid to ask for help if it means a safer, more enjoyable environment for your family or customers. In fact, we have access to a network of industry pros who are experts in a range of water damage services. To make your life a little easier, we also work with insurance professionals who assist with the claims process.

What Does Disaster Response Fix?

As an IICRC-certified water damage contractor in Santa Rosa, CA, our technicians can address several areas of your home or business that have been damaged by a water disaster.

  • Floors: It's very important to take the necessary time and steps to effectively dry your floors to prevent any potential water damage and mold growth in the future.
  • Walls: Depending on the amount of water that enters your business or home, the structural integrity of your property may be at stake. Our technicians will evaluate the situation, inspect your property, and replace materials damaged by water.
  • Rugs: If your rugs get wet during flooding or from another water disaster, they may be salvageable. We'll work hard to save all the rugs in your property.
  • Furniture: Your furniture is probably expensive and may hold a certain level of sentimental value. Instead of throwing it away or donating it to Railroad Square Historic District in Santa Rosa, we can repair and restore it.
Disaster Response Fix

Disaster Response specializes in every kind of damage caused by rain, wind, or snowstorms. We handle water damage, mold, mildew, and more, and can be at your home or office within an hour of your call to assess the situation and put a water damage restoration plan into action.

What Tools Does Disaster Response Use for Water Damage Clean-Up?

We only use the best equipment! With our extensive experience in the Santa Rosa restoration industry, we've acquired state-of-the-art tools designed to tackle a wide range of challenges. This experience has also allowed our technicians to identify which type of equipment is best for a particular situation. Some of the most common water damage restoration tools we use include:

Infrared

Infrared Cameras

Our infrared cameras give us the ability to see moisture in walls and ceilings that is not visible to the naked eye, almost like having "X-ray" vision. This capability allows us to detect and address trapped and hidden humidity, significantly reducing the risk of mold growth.

Moisture

Moisture Meters

We use moisture meters to measure moisture levels in cellulose material. Before and after the drying process, we will conduct moisture readings in all areas of your property. If we detect moisture in an unaffected area of your building, we'll get to work quickly to dry it.

Air Movers

Air Movers

This equipment is designed to work in conjunction with our dehumidifiers. While our dehumidifiers extract moisture from the air and convert it to a liquid, our Air Mover helps to circulate this moisture in the air so that the dehumidifier can effectively remove it.

Generators

Ozone Generators

These advanced tools enable us to cleanse affected surfaces and the air in a more effective manner. Ozone Generators work by causing oxygen molecules to implode, making them a valuable deodorization tool.

Xtractor

Xtreme Xtractor

This tool is great for tackling tough moisture after water damage. It allows us to apply direct pressure to a surface, like a carpet, that has soaked up water. The pressure helps draw out the water, making it easier to remove.

Top 3 Types of Water Damage You Should Know About

Water damage can strike without warning and can wreak havoc on your property, leaving you feeling hopeless and overwhelmed. Whether it's from a burst pipe, a severe storm, or an overflowing appliance, your property needs immediate water damage clean-up in Santa Rosa, CA, to prevent further harm. Here are the top three types of water damage you should know about:

Clean Water Damage

Clean Water Damage

Clean

This type of water damage happens from a "clean" source, such as rainwater or a broken pipe in your home. It's easier to clean up than others on this list but can still cause extensive property damage when ignored.

Gray Water Damage

Gray Water Damage

Gray-Water

Gray water damage stems from appliances such as toilets without feces, washing machines, and dishwashers. Gray water sometimes contains bacteria and contaminants that can make you or your family sick.

Black Water Damage

Black Water Damage

Black-Water

The name alone indicates the severity of this type of water damage. It's caused by backed-up sewer lines, river flooding, and standing water that supports bacteria growth. Black water presents serious health hazards and needs to be handled by professional water damage contractors.

If you suspect your home or business has been damaged by one or more of the types of water above, take the following steps:

Stop the Source of Water
  • Be Safe: Turn off all electricity running through your property. Don't go near or touch any water you believe to be contaminated.
  • Stop the Source of Water: If you're able, put a stop to the water at its source. That way, you can prevent more damage.
  • Call Disaster Response: Contact our water damage company ASAP for water restoration services. Our team is available 24/7 to respond to emergencies.

Our Process for Water Damage Restoration in Santa Rosa, CA

Having a water damage restoration company by your side who knows how to remediate moisture is a key factor in getting your life back on track. At Disaster Response, we have refined our process over 40+ years of water damage clean-up experience. That way, we can provide customers with reliable, comprehensive service when they need it the most.

We utilize powerful pumps and vacuums to eliminate standing water from your property. Swift water removal is essential in minimizing damage and lowering the likelihood of mold growth. Our team is dedicated to ensuring efficient water extraction to prevent any additional complications.

After extracting water from your property, we dry and dehumidify the impacted areas. We use industrial-grade dehumidifiers and air movers to do so to eliminate moisture from walls, floors, and furniture. Proper drying helps prevent warping, swelling, and the growth of mold.

Whenever we deal with water damage, we have to address the potential contaminants and bacteria that can enter your home. We make sure to thoroughly clean and sanitize all affected areas to create a safe living environment. This involves cleaning carpets, upholstery, and personal belongings. Our technicians also use antimicrobial treatments to prevent mold and bacterial growth.

The final step in the process is the restoration of your home to its pre-damage condition. This comprehensive restoration process may encompass a range of tasks, from minor repairs such as replacing drywall and installing new carpeting to major reconstruction efforts. Rest assured that Disaster Response is fully equipped to manage all aspects of water damage restoration, from start to finish.

  • Maintenance: Have your business or home's roof, appliances, and plumbing inspected by professionals to spot early signs of wear and tear.
  • Water Alarms: If there is a flood or leak in your home, a water alarm can alert you so that you can take action immediately.
  • Drainage: Your home needs proper drainage systems in place at all times. To prevent water buildup, be sure to unclog your downspouts and gutters.
  • Cracks and Gaps: Be sure to seal up any cracks and gaps in your property's foundation to limit water from getting inside.
Disaster Response Fix

The Water Damage Company in Santa Rosa, CA, You Can Trust

When you want a great steak, you don't go to a fast-food joint and expect a filet. You go to a John Ash Co in Santa Rosa. When you need quality disaster response services from licensed professionals, you don't go to a fly-by-night shop. You contact Disaster Response.

As a local water damage clean-up business, we believe that providing clients with effective service that they can rely on in times of stress is of utmost importance. While some of our competitors prioritize profits over people, you can rest easy knowing we care about you - and that's something you can always count on when you choose our water damage company.

Whether a pipe has burst in your commercial space and your showroom is flooding, or your home has standing water from a Santa Rosa rainstorm, we're here for you 24/7. Contact our office to learn more about the Disaster Response difference or to schedule an inspection for your property today.

Contact Your Emergency Disaster Response Now!

Latest News in Santa Rosa, CA

She ate a Costco salad before giving birth. After a drug test, authorities took her baby away

The night before Susan Horton gave birth to her daughter, she had already gone into early labor and she wanted something quick and simple for dinner.She feasted on a frozen pizza and an “everything” salad kit from Costco from the fridge. She remembers how delicious the salad was, and how the poppy seeds crunched in her mouth.The next day, the 39-year-old gave birth at a Kaiser Permanente hospital in Santa Rosa. But when a nurse came to her room, instead of bringing her healthy newborn, Halle, she told Horton that sh...

The night before Susan Horton gave birth to her daughter, she had already gone into early labor and she wanted something quick and simple for dinner.

She feasted on a frozen pizza and an “everything” salad kit from Costco from the fridge. She remembers how delicious the salad was, and how the poppy seeds crunched in her mouth.

The next day, the 39-year-old gave birth at a Kaiser Permanente hospital in Santa Rosa. But when a nurse came to her room, instead of bringing her healthy newborn, Halle, she told Horton that she tested positive for opiates in her urine and could not take her baby home.

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Horton was stunned. “Are you sure it’s my urine?” she recalled asking the nurse. She had no clue how it could be positive for anything. It wasn’t until later that Horton and her family began to suspect that the poppy seeds from the salad were the likely reason for the positive drug test, which prompted a traumatic battle with authorities to prove Horton was a fit mother and not a drug user.

The hospital launched an investigation over the incident.

“It was devastating to our family,” Horton said.

The case, which took place in 2022, was recently reported by Reveal News and the Marshall Project as one of several examples of parents who were turned over to child protective services authorities and lost custody of their children because of inaccurate drug tests.

California

July 10, 2024

The incident began during the pandemic when Horton opted to skip some prenatal appointments because she lived with high-risk people and she didn’t want to risk getting them sick with COVID-19. When she arrived at the Kaiser hospital to give birth, the staff questioned her about missing the prenatal appointments and asked if she would be willing to provide a urine sample, which she did. She doesn’t recall them asking if they could test the urine for drugs.

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Once the test came back, hospital staff told Horton that they would have to file a report with child protection services. Horton asked if she could take another urine test but was told a second test wouldn’t negate the first one she took.

Eventually, Horton found out that her urine came back positive for codeine — an opioid pain reliever typically used in cough medicine. Even though Horton hadn’t taken cough medicine, health officials say consuming poppy seed products can lead to positive results for morphine, codeine or both due to the sensitivity of the drug tests. Horton remembered there were a lot of poppy seeds in the Costco salad that she had consumed the night before giving birth.

Later that day, a child protective services employee came to the hospital to speak with Horton and her husband. Horton recalled being asked about her parenting and her other children. The worker also wanted Horton to sign a written arrangement between CPS and guardians on how dangerous situations will be addressed. Horton refused.

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California

Aug. 23, 2024

“I chose not to sign it because it would feel like I was admitting guilt,” she told The Times. “I wasn’t guilty and didn’t do anything wrong.”

Horton was later given paperwork stating that Halle wasn’t safe in the custody of her and her husband and was being taken away. Halle also had to stay at Kaiser for an additional five days to be monitored for drug withdrawal symptoms. Horton opted to stay with her.

Horton’s mother-in-law was given temporary custody of Halle and the family left the hospital with a court date scheduled for two days later. Because her mother-in-law lived about five minutes away from her in Santa Rosa, Horton said she was able to visit and care for the newborn.

In court, Horton and her husband were asked if they would take another drug test, which showed negative results. A CPS worker also came to their home and observed their children. During the second court hearing, the judge dismissed the case and Horton’s baby was returned to her custody, about two weeks after she had given birth.

“All I wanted to do was to be home with my husband and my kids,” Horton said.

Horton said she was upset at how Kaiser had handled the situation and that her family is planning to switch their insurance. Her husband also filed a complaint with Kaiser about the ordeal; the hospital said it would investigate the incident but Horton hasn’t heard back on the results.

“I was treated like I was guilty instead of being innocent until proven guilty so it really traumatized us,” she added.

Petaluma-based Amy’s Kitchen to lay off 311 workers

Amy’s Kitchen will lay off 15% of its workforce, or 311 workers, as part of a company reorganization plan shared with employees over the past two days.The layoffs will include employees at the organic food company’s Petaluma and Santa Rosa facilities as well as remote staffers, according to the North Bay Business Journal, which first reported the news Thursday....

Amy’s Kitchen will lay off 15% of its workforce, or 311 workers, as part of a company reorganization plan shared with employees over the past two days.

The layoffs will include employees at the organic food company’s Petaluma and Santa Rosa facilities as well as remote staffers, according to the North Bay Business Journal, which first reported the news Thursday.

The Amy’s drive-thru restaurants at the San Francisco International Airport, in Rohnert Park and in Corte Madera will not be affected by the layoffs, nor will the company’s plants in Idaho and Oregon, company officials told the Business Journal.

Amy’s President Paul Schiefer called the layoffs “heartbreaking” in an interview with the Business Journal, but said they were necessary to keep the company competitive in a prepared foods market that has changed since the pandemic.

The company, which manufactures organic frozen foods like pizzas and burritos, also laid off around 300 employees in 2022 when it closed its San Jose production center, citing inflation-fueled costs and supply chain disruptions.

The Petaluma-based prepared foods purveyor has been embroiled in labor disputes in recent years.

In January 2022, an Amy’s Kitchen employee filed a complaint with the California Division of Occupational Safety and Health, alleging unsafe and hostile working conditions at the company’s Santa Rosa plant. The complaint spurred state regulators to investigate the plant and ultimately fine Amy’s $25,000 for health and safety violations at the facility.

The Food Empowerment Project, a food justice nonprofit, organized a nationwide boycott of Amy’s Kitchen products following the January 2022 complaint. The two-year boycott ended in June 2024, after Amy’s agreed to increase employees’ wages and benefits.

Reach Maliya Ellis: maliya.ellis@hearst.com

Oct 3, 2024

Hearst Fellow

Maliya Ellis, originally from New Haven, Conn., is a recent graduate of Harvard University, where she studied Social Studies and edited the Harvard Crimson’s weekly news magazine. Her summer newsroom internships — on the Pittsburgh Post-Gazette’s features desk and the Boston Globe’s metro team — have confirmed her passion for deeply reported local news. In her free time, Ellis enjoys long runs and word games. She is excited to explore a new coast and a new city.

California heat wave broke temperature records in these places

UPDATED FORECAST: Bay Area heat wave isn’t going away. New forecast shows when dangerous temperatures will spikeNumerous daily temperature records fell across the Bay Area as an autumn heat wave turned up a notch Tuesday.The Bay Area hot spot was Sonoma County Airport, hitting 106 degrees....

UPDATED FORECAST: Bay Area heat wave isn’t going away. New forecast shows when dangerous temperatures will spike

Numerous daily temperature records fell across the Bay Area as an autumn heat wave turned up a notch Tuesday.

The Bay Area hot spot was Sonoma County Airport, hitting 106 degrees.

San Jose, Santa Rosa, San Rafael and Kentfield also set temperature records. See a full list of records at the table below.

San Francisco’s official weather station at Duboce Triangle hit 94 degrees, the hottest October day in 12 years, but fell short of the 1980 daily record of 97 degrees. Ocean Beach got as hot as 92 in the early afternoon, while the Potrero neighborhood hit 96.

Heat wasn’t confined to the Bay Area, as several other California cities experienced extreme October temperatures.

The mercury climbed to 117 in Palm Springs, the city’s hottest October temperature since weather measurements began 103 years ago. Tuesday’s 117-degree reading follows a brutally hot summer in Palm Springs, including a July heat wave that recorded an all-time high temperature record of 124 degrees.

Hot weather was predicted to continue for several more days across California. More temperature records were expected to be threatened Wednesday and Thursday.

Tuesday night is not expected to provide much relief in the Bay Area. Temperatures are forecast to remain in the 60s at the coast, upper 60s to mid-70s in the inland valleys and the mid-70s to upper 80s in hills above 600 feet. These overnight temperatures are about 10-20 degrees warmer than normal, as much as 35 degrees above normal in the hills.

The excessive heat warning continued until 11 p.m. Wednesday for the bay shoreline, the North Bay mountains, the East Bay, South Bay and Santa Cruz Mountains, including San Francisco, Oakland, San Jose. A heat advisory was in effect for the coast and the North Bay valleys. Wednesday’s forecast called for highs are in the 80s to low 90s at the coast, mid-90s to low 100s along the bay shoreline, and upper 90s to 106 degrees inland.

Long-range weather forecasts favor warmer-than-normal conditions continuing across California through mid-October, although not quite as extreme as Tuesday’s record-setting numbers.

Reach Anthony Edwards: anthony.edwards@sfchronicle.com. Reach Greg Porter: greg.porter @sfchronicle.com. Reach Jack Lee: jack.lee@sfchronicle.com

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